Posted:
12/6/2024, 10:16:12 AM
Location(s):
Kentucky, United States ⋅ Lexington, Kentucky, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
IT & Security
Workplace Type:
On-site
The IT Service Desk Lead/Manager will be responsible for leading end user support team and providing technical support to end-users and ensuring that their issues are resolved in a timely and efficient manner. They will also be responsible for documenting and tracking all support requests to ensure proper follow-up and resolution.
Key Responsibilities:
Lead the end user support team providing support services across PPPO
Provide first-level technical support to end-users via phone, email, and in-person support.
Troubleshoot and resolve hardware, software, and networking issues.
Document and track all support requests using a ticketing system.
Install, configure, and maintain hardware and software for end-users.
Provide end-user training and support for hardware and software applications.
Collaborate with other IT teams to resolve complex issues.
Stay up to date with emerging technologies and provide recommendations for upgrades and improvements.
Qualifications:
Education: A bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred and 5 years IT experience. An Associates degree and 10 years experience.
Experience: 5+ years of experience in computer systems administration, with at least 2 years of experience in a senior role. Experience with designing, deploying and maintaining VMware Datacenter, Horizon View and network storage. Expert level experience in designing, deploying and maintaining Microsoft Active Directory and infrastructure systems including Exchange, File Servers, MDM management, SharePoint and PKI
Technical Knowledge: Strong technical background, with a good understanding of computer systems, networks, and security technologies. Detailed knowledge of Linux and Cisco equipment
Problem Solving: Strong problem-solving skills, with the ability to identify and resolve complex technical issues.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
Attention to Detail: Excellent attention to detail, with the ability to accurately perform routine tasks and maintain documentation.
Time Management: Strong time management skills, with the ability to prioritize tasks and meet deadlines.
Certifications: Relevant certifications, such as CompTIA A+, CompTIA Network+, Cisco, VMWare, and Microsoft certifications are highly desirable.
Leadership: Strong leadership skills, with the ability to mentor and train junior team members.
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Website: https://www.leidos.com/
Headquarter Location: Reston, Virginia, United States
Employee Count: 10001+
Year Founded: 1969
IPO Status: Public
Industries: Computer ⋅ Government ⋅ Information Services ⋅ Information Technology ⋅ National Security ⋅ Software