Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
The Employee Relations Specialist is responsible for managing front-line employee relations issues to include facilitating investigations in response to employee/ manager inquiries and concerns; consulting with front-line leaders on performance coaching, corrective action, PIPs (performance improvement plans); reviewing and supporting terminations; and responding to employee issues related to employee engagement, policy adherence and interpretation.
- Manage front-line employee relations issues involving performance, employee engagement, policy adherence and/or termination.
- Consult with employees on employee engagement issues, policy adherence/interpretation.
- Respond to and conduct initial investigations in response to employee/ manager inquiries and concerns.
- Consult with front-line leaders on performance coaching, corrective action, Performance Improvement Plans (PIPs), and terminations. Provide coaching and guidance with consideration to current practice and precedent; support analysis and development of recommendations for next steps/ actions.
- Provide guidance to employees on policy application/ interpretation; manage escalations.
- Provide insight into current/ future employment practices; review trends, perform analysis and provide recommendations to promote a positive workplace environment.
- Conduct exit interviews; document discussions; identify trends regarding resignations/ separations. Review findings/ potential issues with HR Business Partners/ Leaders and/or business leadership as appropriate.
- Support reduction-in-force initiatives; facilitate data gathering, support management decision-making and deliver employee notifications. Manage follow up communications, transactions and activity as needed.
- Responsible for tracking, summarizing and reporting trend data.
- Participate in HR related projects to include the revision, development and implementation of HR procedures and programs. Represent the HR Team on cross-functional initiatives as needed.
- Ensure compliance with company policies, processes, and practices.
- Provide support to HR Business Partners to assist with strategic initiatives, organizational and leadership effectiveness, talent planning and development, continuous improvement, change management, workforce planning, engagement, and coaching.
- Maintain a current knowledge of federal, state, and local employment practices and labor laws.
- Role model company ethical standards, professionalism, and code of conduct.
- Perform other duties and responsibilities as assigned.
Education and Experience Requirements
- Bachelor’s degree in Business, Human Resources, Organizational Behavior, or related field. MBA or Master’s degree in Human Resources preferred.
- 3-4 years’ work experience in Human Resources; direct employee relations experience preferred.
- Direct experience supporting diverse business operations; mortgage/financial services industry experience preferred.
Knowledge, Skill, and Ability Requirements
- Strong oral and written communication skills with the ability to develop and maintain effective relationships across the organization to drive required results.
- Strong analytical skills: solid decision-making abilities coupled with sound judgment.
- Strong influencing skills; consultative and collaborative work style. Ability to foster an environment of positive employee engagement and trust.
- High learning agility with the ability to learn and integrate multiple business variables, coupled with the ability to recognize, and support the organization’s preferences and priorities.
- Client focused with strong execution skills and a results orientation.
- Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment; ability to prioritize, organize time and resources to deliver consistent results.
- Self-directed; comfortable working with ambiguity.
- High degree of professional maturity, integrity, ability to maintain confidential data and information.
- High degree of business acumen; strong fiscal and technical aptitude. Advanced skills in MS Word, Excel, and PowerPoint.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
#LI-EM2
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Perks:
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Casual Workplace
• Employee Engagement Activities
Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities
Newrez NOW:
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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