Job Description

GENERAL DUTIES & RESPONSIBILITIES

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.
• Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
• Controls user access and passwords.
• Proposes and implements system enhancements that will improve reliability and performance of system.
• Monitors usage and performance.
•  Trains personnel on system usage.
• Troubleshoots server, software, and hardware issues.
• Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs.
• Researches, evaluates, and recommends software and hardware products.
• Provides new hardware specifications to users based on application needs and anticipated growth.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
 

General Knowledge, Skills & Abilities

• Knowledge of multiple operating systems and related utilities and hardware
• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices
• Effective analytical, problem solving, installation and maintenance skills.
• Ability to work independently as well as within a team.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, vendors, clients and public.

Skills required for this position:

• Deployment automation with Octopus Deploy and/or Jenkins.
• Windows Servers with strong scripting experience. Focus on automation and remote management.
• General VMWare vCenter and ESXi experience.
• Security with a focus on remediating insecure configurations and vulnerabilities.
• Understand server/network monitoring concepts.
• Basic Networking and load balancing knowledge.
• SQL query knowledge important
• Public cloud experience, specifically related to availability, design resiliency, deployment, and monitoring.

FIS JOB LEVEL DESCRIPTION
Advanced professional role. Highly-skilled with extensive proficiency. Leads IT support group activities and provides analytical and technical assistance to the support team. May coach and/or mentor junior System Support Analysts and support staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Generates statistical reports and analyses for management. Monitors team activity for quality control. Provides recommendations for enhancements to department processes and procedures. Maintain current operational procedures. Actively participates in all phases of product development to ensure a smooth transition into production for the users, clients and support personnel. Manages and administers the change management process. Develops audit utilities to verify data integrity. Coordinates and executes code installations. Works with business units to quality control applications. Administers application logins. Performs monthly user access audits by application. Creates and executes queries for one-time extraction of data. Sets up and tests interface files. Coordinates and prioritizes requests/tickets among team members. Executes system processes not yet ready for hand-off to operations and reviews results. Maintains support test areas and utilities. Works with external and internal auditors on SOX, SSAE16 and internal audits. Works with DBAs to modify databases and schemas. Identifies complex problems and develops, evaluates and implements solutions. Develops and designs effective system-generated reports. Prepares detailed analyses of processes and procedures. Performs operational analyses of procedures. Develops and maintains training material. Typically requires five or more years work experience in software quality control, systems analysis, system support, software development or related discipline or three or more years as a System Support Analyst II. Requires strong leadership and project management skills. Must be able to identify alternative solutions and approaches to problems and influence others on the best approach to take.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $102,560.00 - $172,280.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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