Posted:
11/19/2024, 11:43:32 PM
Location(s):
Karnataka, India
Experience Level(s):
Senior
Field(s):
IT & Security ⋅ Software Engineering
Workplace Type:
Hybrid
Narvar is growing! As a Technical Support Lead, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes.
Day-to-day
Other KRA’s
What we’re looking for
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Website: http://corp.narvar.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 251-500
Year Founded: 2012
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: E-Commerce ⋅ Retail ⋅ SaaS ⋅ Shipping ⋅ Supply Chain Management