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SUMMARY
Responsible for the day-to-day administration of the Quality Management System on accounts of diverse scope and magnitude including adherence to company and industry standards. Provides regular and proactive communication to customers and Ryder management. Supports continuous improvement efforts as needed

ESSENTIAL FUNCTIONS
Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards. Implements a standardized corrective action system
Reports the effectiveness of the Quality Management System at regular management meetings
Supports regulatory compliance and certification requirements
Assists in implementing and maintaining Customer Satisfaction Management Process
Performs all functions related to Quality Assurance for a start-up or expansion
Engage the operations team and the customer to ensure achievement of business objectives
Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma
Provide training on Quality Assurance topics to identified employees
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions


ADDITIONAL RESPONSIBILITIES
May lead Continuous Improvement projects as necessary
Exerts some influence on the overall objectives and long range goals of the organization
Managing Diversity & Inclusion
Performs other duties as assigned.


EDUCATION
Bachelor's degree Business/Engineering/Supply Chain or minimum of 8 years of related work experience.


EXPERIENCE
Seven (7) years or more experience Operational Management
Five (5) years or more experience Quality Management/Process Improvement


SKILLS
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Comfort around higher management
Ability to build strong customer relationships.
Effective leadership skills. Decision quality, managerial courage
Friendly and service-oriented. Approachability
Seeks to acquire knowledge in area of specialty.
Highly thorough and dependable. Perseverance, integrity and trust
Demonstrates problem solving skills.
Develops and delivers effective presentations. Business acumen
Builds and manages effective teams. Ability to direct others
Ability to be comfortable and effective with issues that lack clarity, structure or certainty.
Strong verbal and written communication skills.
Ability to work independently and as a member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow-up practices


KNOWLEDGE
MS Office; advanced level.
MS Project Internal Audit/Corrective Action Systems software (e.g. JKT); advanced level; preferred.
Process Mapping and Standard Operating Procedures documentation and Project Management; advanced level; preferred.


LICENSES
Certified Six Sigma Green Belt (1 Year, preferred).
Other ASQ's Certified Quality Auditor (1 Year, preferred).



TRAVEL
1-10%

Job Category

Quality

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

85000

Maximum Pay Range:

100000

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

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