About the role

As a Customer Experience Intern you will play a key role in enhancing the overall experience of our customers and captains through consistent communication and support. This position requires a proactive, customer-focused individual who can handle a high volume of calls, provide guidance to captains, and gather valuable feedback for various departments.

What you'll do

• Engage in outreach to captains and customers, providing assistance, guidance, and support to enhance their experience.
• Offer coaching and feedback to help captains improve their performance and address any issues.
• Build relationships through positive, proactive communication and ensure captains are well-supported.
• Reach out to customers and to gather insights and feedback.
• Collaborate with internal teams to improve customer satisfaction and service quality through the collection of survey data and various assigned tasks.

What you'll need

• Strong communication skills, both verbal and written.
• Ability to handle a high volume of outbound calls.
• Attention to detail and ability to provide personalized support.
• Ability to gather and analyze feedback effectively.
• A customer-focused mindset with a dedication to enhancing the customer and captain experience.