Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

680 Lake Shore Drive

Position Summary
Under the direction of the Manager, Epic Core Services and Integration, the Epic Client Systems Engineer installs, configures, implements, maintains and supports the Epic web and service server software to support the Lurie Children’s Hospital Electronic Medical Record, EMR. The Epic Client Systems Engineer works closely with all entities, both within and external to Information Management (IM) that make use of the EMR; this includes but is not limited to the EMR project team, Clinical Education, and IM support teams – Clinical Applications and Network Services.

The Epic Client Systems Engineer manages application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs.  This role will also be responsible for proactive monitoring and maintenance of all Epic Windows-based web and service server systems.  Knowledge of file system maintenance, installation of monitoring tools, understanding performance metrics, and troubleshooting system and/or performance issues is required for a successful deployment and support of these environments.

Essential Job Functions:

• The Epic Client Systems Engineer administers, provides day-to-operation support and actively participates in Epic updates and RA/SU loads of Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, Haiku, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService (EPS), SystemPulse, WebBlob, Welcome.
• Assist with installation, configuration, troubleshooting, and resolution of peripheral devices and integrated third-party software via Interconnect and web services.
• Assess impact of major version upgrades and SU packages for current ECSA via NOVA notes and any other means provided.
• Build, configure, test, and maintain high-availability, disaster recovery, and business continuity systems.
• Work with other team members to review Epic technical issues real-time to support the customer and meet goals for uptime and performance, including reporting on several KPI metrics.
• Participate in on-call rotation that includes off hours and weekends.
• Follow change control processes, including documenting changes via change control tool(s).
• Maintain and document existing and future environment configurations for all Epic Windows-based servers and services.
• Take lead role in all major version upgrades and SU patches for all Windows-based Epic application services.
• Provide support and resolution assistance for help desk tickets/incident request management.
• Other job functions as assigned.

Knowledge, Skills and Abilities: 

• A Bachelor’s Degree in Information Systems or a directly related field is highly desired.
• 3 years of experience and proficient skills within Information Services and solid knowledge of database, OS server systems, and Windows management systems is required.  Experience in information systems and applications within a health care provider organization are highly desired.
• Certification/Licensure/Registration: Epic ECSA certification is highly desired.
• Windows or Citrix Experience and/or certification with a working knowledge of
• Microsoft Internet Information Services (IIS) Administration is highly desired.
• Experience with hardware or software load balancing solutions such as NetScaler, GSLB.
• Knowledge of network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, and HTTP.
• Scripting experience with some of the following: Perl, Python, Powershell/VBscript, and/or Java preferred.
• Excellent time and project management skills, customer service and interpersonal skills, system diagnostic and communication (written and oral) are critical for success in this position.
• Analytical thinking for effective problem determination and the ability to work independently, make decisions under pressure, while providing timely and responsive services are the keys to this position.

Education

Bachelor's Degree: Information Technology (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]