At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis. 

Responsible for using analytical and Lean Six Sigma tools to drive process improvements and support overall strategy for customer service. Develops innovative ways to use information and segmentation to optimize the customer experience while managing costs and driving revenue. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

• Develops process improvement and optimization recommendations and provides them to leadership. Develops comprehensive cost benefit analyses to capture financial impacts of initiatives. 

• Identifies new ways to leverage data and information to drive insights and understand customer and employee experiences. 

• Utilizes modeling and simulation tools to understand and predict customer behaviors. Develops strategies that optimize efficiency, revenue, and customer experience metrics. Presents findings and recommendations to leadership. 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Master's Degree in Business Administration and Management, Continuous Improvement 

• 2+ years of experience in Analytics 

Preferred Qualifications 

If we had our say, we’d also look for: 

• 6+ years of experience in Process Improvement 

• In lieu of a degree, 4+ years of experience in Business Analytics, Operations Process Analysis 

• Agile, Lean Six Sigma