Posted:
8/15/2024, 5:00:00 PM
Location(s):
New York, New York, United States ⋅ Newark, New Jersey, United States ⋅ New York, United States ⋅ Morristown, New Jersey, United States ⋅ New Jersey, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Legal & Compliance ⋅ Sales & Account Management
Workplace Type:
Remote
The Medium Law Client Executive is responsible for increasing Westlaw revenue, usage, and market share in assigned law firm accounts by utilizing skills related to legal research, training, sales, and marketing. You will leverage your expert consultative approach and opportunity analysis to meet customer needs. This is accomplished through an in depth understanding of Thomson Reuters products and strong relationship building skills. You will also effectively meet customer needs and build productive customer relationships, take responsibility for customer satisfaction and loyalty, and are focused on the big picture and business perspective when making decisions and taking action.
About the Role
In this opportunity as a Client Executive, you will:
Provide high quality account management and customer support services to assigned accounts
Establish solid, long-term customer relationships and cultivates new business opportunities by diagnosing needs, presenting solutions, and addressing customer concerns
Attain assigned revenue account goals and support renewal process
Develop, present, and implement special offers in non-Account Executive accounts
Partner closely with Sales Executives in identifying the sales opportunity for each firm
Educate customers on the benefits of Westlaw over competitors and trains customers on the use of Westlaw
Coordinate training efforts with Customer Success Representatives
Coordinate local marketing efforts within assigned accounts
Keep up to date on competitive activities in accounts and communicates information to divisional/regional management
Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions
Assist other market segments as needed
About You
You’re a fit for the role of Client Manager if your background includes:
J.D. preferred
Legal practice experience preferred
Strong communication, presentation, and Westlaw legal research skills
Customer service orientation and experience
Account Management and sales/ marketing experience strongly preferred
Proficient in MS
Previous legal research training preferred
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
Website: https://thomsonreuters.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 10001+
Year Founded: 1977
IPO Status: Public
Industries: Advice ⋅ Analytics ⋅ Financial Services ⋅ Management Consulting ⋅ Professional Services ⋅ Risk Management ⋅ Software