Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will be responsible for acting as the interface between the client and the system or application. Your typical day will involve providing quality support, utilizing exceptional communication skills to ensure the smooth operation of our world-class systems. You will accurately define client issues and design resolutions based on your deep product knowledge. Roles & Responsibilities: - Serve as the primary point of contact for clients, addressing their system or application issues and providing timely resolutions. - Utilize your exceptional communication skills to effectively understand and interpret client issues, ensuring accurate problem identification and resolution. - Leverage your deep product knowledge to design and implement effective solutions for client issues, ensuring the smooth operation of our systems. - Collaborate with cross-functional teams to address complex client issues, utilizing your expertise in service desk voice support to provide efficient and effective support. - Stay updated with the latest advancements in service desk voice support, continuously enhancing your skills and knowledge to deliver exceptional support to our clients. Professional & Technical Skills: - Required Skill: Proficiency in Service Desk Voice Support. - Additional Must To Have Skills: Fluency in Japanese/English - Strong understanding of system or application support processes and best practices. - Experience in accurately defining client issues and designing effective resolutions. - Exceptional communication skills, both verbal and written. - Ability to collaborate effectively with cross-functional teams. - Continuous learning mindset, staying updated with the latest advancements in service desk voice support. Additional Information: - The candidate should have 1 year of experience in Service Desk Voice Support. - The ideal candidate will possess a strong educational background in software/application/cloud tech support or a related field, along with a proven track record of delivering exceptional support. - This position is based in Manila. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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