Senior Manager, Operations - Command Center

Posted:
9/24/2024, 5:00:00 PM

Location(s):
Bentonville, Arkansas, United States ⋅ Arkansas, United States

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Position Summary...

What you'll do...

  • Performs Chief of Staff for function for Last Mile Delivery Network team. Owns Director Onboarding and coordination. Coordinates VP+ deliverables across team. Seasonal Playbook owner

  • Directs the end-to-end execution of cross-functional projects, work streams, and programs by managing and modifying associated project plans, creating and managing task timelines, formatting and maintaining project data, organizing and facilitating communication materials to ensure successful roll-outs and implementations, identifying performance standards, measuring progress and adjusting performance accordingly, developing solutions and contingency plans for issues that have been escalated by project managers, adjusting direction based on project evaluation, and managing budget and approving expenditures for assignments where required.

  • Provides decision support to the team and leadership by sourcing, organizing, analyzing, and interpreting data and information, providing influence and insight on current and future business trends, conducting analyses of initiatives to understand and communicate trends, translating data analysis into recommendations aligned with business objectives, and working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.

  • Manages the implementation of business solutions by building relationships and partnerships with key stakeholders, developing new innovations and tools for site selection and continuously improving selection methodology, leveraging best practices from cross-functional partners to streamline and improve processes, analyzing and interpreting information for one or more initiative work streams to improve business efficiency, developing creative solutions within business areas to reduce costs and meet business goals, ensuring data accuracy, using knowledge and experience of the business to determine what activities must be done by serving as subject matter expert, developing and implementing scorecards and other tracking mechanisms, creating new innovations for store activation, collaborating with and influencing operations and other internal partners in support of strategies, and driving execution to meet metrics through customer service and platform development.

  • Drives activities and projects that generate revenue, offset operational expenses, mitigate loss, and allocate or influence budget spending by researching and integrating information and data, applying business measures and analyses to identify improvement opportunities, analyzing and interpreting information by using various analytical methodologies for one or more initiative work streams to improve business efficiency, developing creative solutions within business areas that reduce costs and meet business goals, using judgment to prioritize assignments, and ensuring data accuracy.

  • Manages the development and improvement of new or existing operational tools, reports, mechanisms, and customer-facing functionality by providing direction and input on project business and functional requirements, providing subject matter expertise, developing requirements, providing solutions for complex problems that span multiple businesses, functions and/or time frames with new or existing tools, and partnering cross-functionally with product management, merchandising, engineering, and other groups to drive projects .

  • Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, providing recognition and rewards, coaching for success and improvement, and ensuring diversity awareness.

  • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Live our Values /Culture Champion


• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership


• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.


Embrace Change/Curiosity & Courage


• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.


Digital Transformation & Change


• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.


Deliver for the Customer /Customer Focus


• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.


Strategic Thinking


• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.


Focus on our Associates/Diversity, Equity & Inclusion


• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.


Collaboration & Influence


• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.


Talent Management


• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

 Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

311 North Walton Boulevard, Bentonville, AR 72716, United States of America