Title: Implementation Project Manager

Division & Department: Enterprise Client Success

Status: Full-Time Exempt

Reports to: Manager, Implementation Project Manager

Location: Remote - Anywhere in the contiguous United States

 

Job Summary

The Implementation Project Manager partners with leaders in sales and consulting to ensure that a specific, pre-scoped, client project is planned and executed in a manner that meets client and internal expectations. The IM leads the launch of new accounts or growth launches within existing accounts.  This strategic role generally involves delivering complex, often multi-solution engagements and professional services to a wide variety of clients and their global partners. The ideal candidate will have project management experience in the Training & Development, Leadership & Organizational Development and Consulting arena.

 

Essential Job Functions

• Ensure customer satisfaction and professional client interactions through seamless delivery of FranklinCovey solutions to clients 
• Manage the execution of large-scale projects, which may include multiple work-streams, stakeholder management for internal and external project teams 
• End-to-end project lifecycle from initiation and setup through closing out when implementation is complete 
• Support and partner with multiple functions within FranklinCovey to set up, support and maintain internal systems and portals, registration support, deliver data to other functions, budget and financial tracking, and other groups as project scope dictates
• Create specific and individual Project Plans and maintenance through life cycle.  Lead project team in the monitoring of costs, schedule, and performance of component projects, while working to ensure overall success of the program  
• Comfortability in writing communications and documents, including invitations, for client multi-modality communications across multiple levels of the client organization
• Manage project financials including monitoring the budget, billing process, time and expenses, partnering with FranklinCovey support teams on invoicing and contract alignment, as needed
• Communicate with key stakeholders on the project status regarding forecast, completion rates, variances, billings, and backlog on projects 
• Serve as primary point of contact for client information, updates, delivery, issue resolution and data tracking 
• Schedule and coordinate internal and external meetings that balance consensus building with decision-making; document and communicate outcomes/actions 
• Ability to edit and create PDF files to meet client needs utilizing multiple content deliverables to create new, client specific content in support of our Global Consultant Designs
• Discuss scope implications for design and support development and/or updates of PPT’s, when required
• Provide project work direction for the project’s internal and external teams
• Work with Sales to identify and capitalize on opportunities to expand business 
• Provide quality assurance oversight for project 
• High Level attention to details and ability to communicate those details to partners within FranklinCovey and the client organization
• Other duties as assigned 

 

Basic Qualifications

• 5+ years of experience in project management.

 

Preferred Skills & Experience

• 3+ years of demonstrated experience successfully managing large, complex projects.
• Understanding of business and effective management practices.  

• Experience in working in training or consulting firm whose focus is people performance improvement.
• High detail orientation with the ability to see the big picture.

• Exceptional time management skills and the ability to prioritize with minimal oversight.
• Excellent organizational and follow-through skills; able to prioritize and manage many simultaneous tasks and priorities.
• Ability to anticipate problems and identify alternative solutions.
• Excellent interpersonal skills to build relationships with cross-functional and remote teams, at all levels of the organization, both internally and with clients.
• Ability to collaborate with a team in a remote environment.
• Ability to collaborate with people and resources to ensure timely completion of tasks that meet quality standards. 
• Strong critical thinking and creative problem-solving skills.
• Willingness to adhere to established processes while keeping an eye for opportunities to improve or develop processes, structures, and systems. 
• Advanced proficiency in MS Word, Excel, Outlook and PowerPoint with the ability to learn internal software programs.
• Experience with Smartsheets and Salesforce.

 

For location-specific compensation:

California - Anticipated compensation for this position is $68-75k. Actual offer may be outside of this prediction and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Colorado - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=sMIeZQ

Hawaii - Not hiring in this location

Illinois - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=FdfWGl

Maryland - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=fY3Yuh

Minnesota - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=74RSAA

New Jersey - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=1PHzTF

New York - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=7Yz4rI

Vermont - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=xh3flJ

Washington - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=C3qbeq

Washington DC - https://franklincovey365.sharepoint.com/:b:/s/NewHireDocsPublic/EQbFsJF9xuNDq_11CQVBYNcBdycpWazsogmie7gNtFyJTw?e=FtxPRz

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

 

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