Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Job Description:

The Contact Center (CX) Account Executive (AE) manager is responsible for the leadership, growth, and development of their team.  The CX AE manager requires excellent organizational and technical skills to lead their team of geographically dispersed Engineers.  This role will also require strategic alignment with key Sales and SE Partners to better understand their goals and requirements.

Additionally, the Manager is part of the Solutions Sales and Engineering Leadership Team and is responsible for defining and evolving RingCentral SS&E competency standards to ensure continuous advancement of the teams skills and knowledge to effectively differentiate RingCentral in a global marketplace. This includes education, training, mentorship and coaching, monitoring and attainment tracking.

Responsibilities:

• Hire and lead a world-class team focused on delivering a unique, differentiated customer experience across the RingCentral platform(s)
• Build development plans for team members to ensure successful onboarding and continuing education of the team
• Align with key Sales and SE Partners to better understand opportunities and support requirements
• Consistently attain and exceed monthly and quarterly sales targets
• Partner with Product Team stakeholders to develop and prioritize Product roadmap
• Develop and maintain expert understanding of all RingCentral applications and products
• Partner with the Sales and SE teams to evaluate new technical solutions to meet or exceed prospect and customer requirements
• Assist in the development of formal sales plans, RFPs, and other proposals for assigned opportunities
• Balance the workload of the team in concert with input from the Account Executives and Regional Sales Leaders
• Transfer industry, technical, and product knowledge and in turn to prospects and customers
• Keep up-to-date on relevant competitive solutions, products and services
• Develop and maintain expert understanding of all RingCentral applications and products
• Represent RingCentral at conferences, industry, and sales events
• Actively participate as a SME for RingCentral products and technologies and provide consultative support through leadership of your team

Qualifications & Skills:

• 5+ years of solid b2b sales experience
• Proven record of success for sales to large corporate accounts with longer sales cycles
• 5 years of technology solution-based selling (SaaS, Unified Communications, Cloud applications, VoIP, telephony)
• Extensive Call Center/Contact Center Experience
• Demonstrated sales record of obtaining / exceeding quota.
• Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process
• Success prospecting, engaging, acquiring net new logos
• Strong interpersonal skills, ability to convey and relate ideas to others
• Entrepreneurial flare - ability to learn and adapt quickly
• Vibrant and energetic attitude, willingness to perform and get things done7+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience
• Preferably 3+ years of management experience in similar industries
• Proven ability to provide technical leadership to the account team
• Must be able to coordinate across various groups and functional teams
• Ability to apply solutions, technology and products to a business opportunity.
• Competitive knowledge including solution, technology and product offerings.
• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
• Some experience with project management and resource tracking desired.
• Demonstrated ability to implement, drive and track projects.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance 
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral’s Sales team builds, grows and nurtures relationships—from small businesses to global enterprises. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $117,000 and $218.000 full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.