Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. The Credit Cards Crew has end-to-end responsibility for the Commonwealth Bank Credit Cards business. We consist of squads that look after the development of the credit card products, acquisition, the growth of our portfolio, our loyalty program and end-to-end process improvement.

See yourself in the team

You will be joining RBS at a time of innovation and customer centric products being brought to market. We are passionate about our customers and want to ensure they have the best technology at their fingertips.

Leading the Quick Card Verification and Activation Squad, this role in pivotal to the successful delivery of a new Credit Card fulfilment experience. You will report to the Crew Lead for Credit Cards, who will support you with your performance and development. You will play a critical role in the delivery of new initiatives relating to credit card verification and activation in the Commbank App, Netbank and Commsee CRMs. You will develop new, and enhance existing customer experiences, drive continuous improvement, and manage risk initiatives across our credit card platforms.

Key responsibilities will include:

• Deliver enhancements to the Credit Card Verification experience: you will lead a cross functional squad of engineers, QAs and product managers to uplift elements of verification, including Document Upload, Commsee workbenches and Application Status Tracker.
• Credit Card Activation Journey: Ownership of the credit card activation journey. Identify opportunities to improve the experience and increase the rate of digital issuance.  
• Process and Policy Simplification: working with Credit Risk, Credit Policy and Retail Operations, you will identify and implement opportunities to simplify verification policy and process.
• Risk management: Responsible for proactively managing risks including performance of regular controls, robust product governance, identification of issues, escalation and swift resolution of issues including remediation.  
• Compliance: Ensure that credit card products comply with all relevant regulatory requirements and assist with regulatory responses.

We want to hear from you if you have:

• Experience in delivering strong outcomes in an Agile environment.
• Advanced communication, stakeholder engagement and influencing skills. This role will see you working across risk, digital, marketing and compliance.
• Experience in building best practice and innovative customer experiences, customer engagement and product development.
• Ability to think analytically and use data and insights to make decisions.
• Tertiary qualification in a Business / Commerce Degree Preferred.
• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.