Posted:
9/9/2024, 5:40:26 AM
Location(s):
Kidderminster, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Associate (Veterinary Receptionist)
Salary: From £24,045 D.O.E.
Location: Kidderminster, Worcester
Job Type: Permanent
Hours: 40 hours per week, between the hours of 8.30am-7.30pm Monday-Friday, 1 in 2 Saturday mornings on a rota. Saturday hours to increase to a full day and 1 in 3 once there are 3 CCAs on the rota.
We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team. Could that be you?
Role & Responsibilities
We are excited to share with you a unique and exciting opportunity to become part of a brand-new vet practice, for our purpose designed, high quality practice, which is anticipated to open in November 2024. This is a new opportunity for someone with customer service experience, looking to deliver excellence in a pet focused environment to support growing our client and patient registrations.
The successful candidate will have exemplary communication skills, numeracy, and a desire to offer the best possible service to our clients and their pets.
Liaising with clients and the clinical team to ensure first class customer service
Completing various administrative duties for the clinical team and the business
Meeting and greeting clients with an effortless smile
Booking appointments and diary management
Managing telephone and email inquiries
Taking payment for services and products
Managing cash, stock, and client accounts
Working with our practice management computer software
listening to and helping to resolve client concerns.
Previous experience in a client focused role would be advantageous.
Benefits
5 weeks holiday plus bank holidays and birthday leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
Access to Headspace app
About Us
Located in the heart of Kidderminster within walking distance of the town, this purpose designed 4000 sq ft site comprises of separate cat and dog waiting areas and wards, isolation facilities, 6 consulting rooms, bereavement room, two theatres, dental suite, imaging room and associate rest room. The practice will be well equipped with the usual in-house diagnostic and surgical kit.
You will be warmly welcomed into our team and will be joining other key start-up associates to build and drive the practice performance while providing support to each other. Along with an enthusiastic and fun team with high clinical standards, our aim is to provide the best possible medical and surgical veterinary care for our patients in a pleasant, friendly environment - Making a Better World for Pets.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
If you would like to apply for the role or for an informal chat to discuss it further, please get in touch with Steph in the recruitment team on [email protected]
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary