It's fun to work in a company where people truly BELIEVE in what they're doing! 

We're committed to bringing passion and customer focus to the business.
 

Looking for a new career that impacts lives by creating smiles for a lifetime? Rock Dental Brands has an exciting opportunity for a talented and self-motivated individual to become a member of our team. The position of the Dental Claims Follow Up is to ensure insurance dental claims are paid in an accurate and timely manner. Daily tasks and responsibilities listed below are just a few of the responsibilities for this position and are subject to change upon short notice. 

Responsibilities:

• Working with payers to resolve claim issues

• Actively reviewing claims rejection reports and correcting any issues

• Actively work any insurance denials or no pays 

• Researching outstanding claims >30 days in a timely manner

• Reviewing claims submission for accuracy

• Professionally and efficiently notifying the appropriate office staff of any issues hindering claims payment

• Assisting with Carrier updates

• Assisting and fee schedule updates

• Identify unclean claim trends and quickly determine resolution

• Swiftly documenting self-reporting on incorrect insurance payments

• Submitting refunds request for any payments made in error

• Submitting corrective claims for any incorrect procedures rendered

• Reviewing insurance benefits for accuracy 

• Notifying the office of any account credits

• Assist office staff with any billing and claims issues

• Assist with special projects and other assignments delegated by management

You Must Have:

• Excellent communication skills

• Comprehensive knowledge of insurance plans, member eligibility and dental billing is preferred

• Proficient in Excel 

• Strong problem solving and research skills

• Must be analytical and detailed oriented

Nice to Have:

• Understanding of CDT codes and 837 Terminologies 

What We Offer

• Flexible health insurance options.

• Complimentary orthodontic care for you and your family.

• Paid time off and paid holidays.

• Industry-leading 401(k) with company match.

• Career growth and internal advancement opportunities.

• Modern, supportive call center environment with strong leadership.