Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

As a key member of the Monetization strategy and pricing operations team at Sprinklr you will leverage data, analytics, and market research to inform pricing decisions, drive revenue growth, and optimize monetization models to unlock short- and long-term revenue for the company.

The ideal candidate will possess a deep understanding of pricing strategies, market dynamics, and customer behavior, along with strong analytical skills and strategic thinking. Additionally, experience conducting primary market research is necessary.

You will closely partner with stakeholders from different departments such as product, marketing, finance, and sales to define packaging and pricing models. You will also analyze pricing scenarios, discounting frameworks, and packaging options within our diverse product portfolio. Proficiency in data manipulation, visualization, and financial modeling is imperative for this role.

A proven track record of successfully leading pricing initiatives and driving revenue growth, preferably in the technology or database industry is needed.

If you are passionate about leveraging data to maximize profit and thrive in a collaborative environment, we invite you to join our team and make a significant impact on our company's success!

Role and Responsibilities

• Define pricing and packaging strategies for Sprinklr’s products and services, ensuring alignment with business objectives and market demand

• Coordinate cross-functional teams for the successful introduction of new products, from ideation to launch

• Define the monetization strategy for new products being launched

• Partner with Product/Engineering, Marketing, Sales and CS, and Finance to determine and execute strategic pricing initiatives

• Develop data analyses and conduct experiments to support pricing and packaging decisions

• Conduct comprehensive quantitative and qualitative market research and competitive analysis to identify pricing trends, customer preferences, and growth opportunities

• Utilize data-driven insights to optimize and recommend new product and pricing strategies to maximize revenue

• Continuously evaluate and optimize monetization models to ensure profitability

• Collaborate closely with the finance team to develop insight into costs and margins, including leveraging data to uncover ways to minimize COGS

• Collaborate cross-functionally with product management, sales, finance, and marketing teams to align pricing strategies with product roadmap and go-to-market plans

• Define and monitor key performance indicators and analytics related to pricing and monetization, and provide regular reporting and analysis to senior management

• Ability to work on multiple projects and flexibility to change priorities when needed

Position Requirements

• Demonstrated expertise in monetization and pricing with a minimum of 3 years of hands-on experience with SaaS companies or consulting firms

• A focus delivering user outcomes while owning the business outcomes for a product portfolio

• Significant hands-on analytical expertise

• 6-8 years of overall work experience

• Excellent communication and time management skills - ability to communicate complicated concepts clearly, including the ability to influence and collaborate across different functional teams and attention to details

• Ability to manage workload within a fast-paced, energetic, and dynamic workplace

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.