Duties and Responsibilities:

• Zoom IT team is seeking candidates with strong engineering lab support and

management expertise to assist us in managing our growing fleet of hardware, software,

and lab space. You will be responsible for all aspects of the lab operations from ensuring

various lab systems remain online; setting up hardware; provisioning servers, OS

installations and configurations; keeping track of consumables, and organizing spaces to

increase efficiency.

• The nature of the work requires spending time in Datacenter facilities in addition to office

time - 2 to 5 days a week on an as-needed basis. This work may involve heavy lifting (up

to 30/50 lbs).

• Maintain lab systems and deploy test hardware and software. Keep the actual state of

inventory systems and processes to account for team assets. Plan power and networking

requirements for equipment expansion.

• Will be performing the initial installation of Linux OS on lab servers as well as additional

packages and drivers. Will be participating in installation of network switches and various

types of fiber and copper connections.

• Will be participating in troubleshooting sessions with internal and external teams

regarding supported environments.

• An excellent organizer. Some project management experience would be needed to

deliver the complete lab solutions. Will be communicating with hardware, datacenter and

telecommunication vendors. The role requires managing priorities across multiple parallel

efforts and deliveries.

• Excellent communication and collaboration skills with the ability to work independently.

Will be cooperating with other team members across our global organization to achieve

the goals of the projects. The result-driven attitude will be crucial for the success of the

role.

• The progress updates to various management is a critical part of the responsibilities. So

the ability to quickly produce the reports and frequent communication will create a huge

positive impact to the role and our organization.

Requirements:

• 5+ years of experience managing labs and/or production environments or similar

technology field

• Extensive experience managing lab projects

• Junior to Middle Linux skills

• Junior to Middle Network skills

• Experience with medium and large scale environments in companies with more than

5,000 users

• Experience in modern data center design concepts

• Ability to participate in multiple projects simultaneously and prioritize effectively.

• Ability to handle escalations and projects with minimal supervision

• Team player, resourceful, able to work under pressure and on call after hours.

• Bachelor degree in Computer Science, Engineering, or MIS or equivalent work experience

Salary Range or On Target Earnings:

Minimum:

$83,700.00

Maximum:

$178,000.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

10/15/24

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.