Are you passionate about finding solutions for customers?

  

We Offer:

Paid time off starting at 15 days/year with the option to buy more and 12 paid federal holidays

Medical, dental, and vision benefits

401k match up to 5%

Competitive pay with opportunities to advance your career

Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness, and employee discounts

Receive 40 annual hours to volunteer at organizations you choose

Much more

Who We Need:

Universal Bankers are the adaptable problem solvers of M&T. You will be an important member of our team as we build relationships with customers, process their transactions, and help them understand products and services available to them. We will provide you with all the training skills needed to be successful.

Your Typical Day:

Welcome all bank visitors with a warm and friendly smile

Listen to customers and understand their needs

Educate customers so they understand the products and services available to them, making recommendations when appropriate.

Accurately and efficiently process customer transactions

Work closely with M&T Business partners, when necessary, to ensure all needs are met.

Call existing customers to retain and expand relationships

Support a diverse environment that supports the M&T Bank brand

Complete required training under the Federal SAFE Act

Education and Experience Required:

High school diploma or equivalent (GED)

Minimum 1 year experience in any of the following: retail, customer service, tele-sales, or call center

 

Education and Experience Preferred:

Professional communication skills and interpersonal skills

Retail customer services skills

Strong organizational and time management skills

Technology savvy

Demonstrated success with cross-selling and referring products and services

Bilingual ability is not required but is a strong plus depending on location

Physical Requirements

Lifting objects up to 30lbs

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Concord, New Hampshire, United States of America