Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why work at Specialty Health Network?  

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee Share Ownership Plan, professional training, and development and many more perks!    

  

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!  

Why is this Position Important?

Reporting directly to the Director, Clinical Innovation and Strategy, you collaborate with Project Management and Clinical Leadership teams to support SHN’s strategic plans and operational efficiencies to ensure excellent delivery of all clinically led program launches.  This challenging role works directly with many areas of the business and levels within the organization to drive and deliver a culture of continuous improvement that results in employee and client satisfaction, efficiency, and effectiveness.  

This position requires the ability to balance strategic thinking and meticulous execution, and a strong ability to collaborate and influence.  You are a key contributor to a high-performance team that is innovative, accountable, responsive, and customer focused. You are required to lead, mentor, and develop a team of professionals, fostering their growth and development.

As a seasoned professional with a hands-on approach and the ability to thrive in a collaborative environment, your passion for driving positive change will make you an excellent fit for this impactful role focused on strategic clinical solutions.

What You Will Do:

• Respond to a rapidly changing market with innovation to enhance existing programs and ensure program launch excellence
• Assess, develop improvement plans and provide recommendations to enhance existing clinically led programs and drive efficiencies in coordination with the Director, Clinical Effectiveness
• Ensure program and customer-service excellence
• Establish Key Performance Indicators (KPIs) and/or other metrics to describe and ensure the impact of change is effectively measured and sustained
• Work closely with other teams in the business to help identify new tools, processes, and initiatives to drive efficiencies, gather feedback, test new initiatives, and manage communications for ongoing projects
• Provide leadership across the portfolio to ensure consistency of best practices and continuous improvement
• Ensure adherence to regulatory requirements and standards
• As a leader, you will be required to lead, mentor, and develop a team, fostering a collaborative and high-performance work culture
• Provide guidance, feedback, and professional development opportunities to team members, ensuring their growth and success
• Lead or participate in special projects as required
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Flexibility may be required, working outside of regular hour to support special projects or program launches

What You Will Need:

• BScN preferred, however a combination of experience and education will be considered
• Current, unrestricted, professional nursing license in the province of work
• Extensive experience in the Specialty Pharmaceutical industry and with Patient Support Programs
• A thorough understanding and knowledge of the Canadian Healthcare system
• Minimum of 5 years people management experience
• Ability to foster an organizational culture that emphasizes innovation, continuous learning, collaboration, transparency, accountability, and trust while promoting a strong code of ethics and integrity to support service excellence
• Extensive experience making critical and strategic decisions, demonstrating innovation and results orientated leadership, and fiscal accountability
• Passion for enabling highly effective management and leadership processes and driving organizational change.
• Demonstrated experience in leading, supervising, motivating, coaching, and holding accountable, at team of professionals, while supporting employee engagement and development.

• Ability to influence mid-level to senior management through personal interactions and the creation and delivery of presentations.

• Ability to create simple and effective business communications (PowerPoint, Excel, etc.)
• Proven ability to deliver business results by driving operational change
• Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations to both internal and external stakeholders.
• Ability to implement and drive change, including demonstrated experience and knowledge of change management principles.
• Flexibility may be required, working outside of regular hour to support special projects or program launches
• Bilingualism is an asset Some travel required

How You’ll Succeed: 

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.   

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.  

  

Employment Type: 

Full time 

  

Type of Role: 

Regular 

  

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities. 

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. 

  

Number of Openings: 

1 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.