Job Description

It’s about being the person that wants to see others succeed.

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Branch Operations Manager with Frost Insurance Agency role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Branch Operations Manager with Frost Insurance Agency, you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for overseeing the day-to-day operational functions within an agency branch. Our managers have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind.

What you’ll do:

• Supervise administrative functions in the branch, including but not limited to receptionists, mailroom/supply clerks, and branch bookkeepers
• Act as the branch liaison to Insurance Accounting and Statewide Operations Manger and Service Leader
• Serve as the branch contact for Frost's audit department. Coordinate carrier contracts initiated or maintained by the branch with Frost Insurance vendor management, Market President, line of business lead, and Compliance Officer
• Serve as the branch E&O coordinator, and act as liaison with the bank for other requests for information and forms
• Serve as branch systems operator, schedule and deliver orientation and training on system procedures and workflow to new employees and to all employees when changes occur, coordinating with line of business service managers as necessary
• Utilize detail oriented research and analysis skills to perform financial forecasting and budgeting, working with regional Market President regarding P&L calculations, variance analysis, and trends
• Promote the Frost culture of integrity, caring, and excellence
• Monitor, research, and provide information on surplus line filings
• Act as the Security Representative for regional staff, ensuing employees have the programs and tools they need to successfully complete their duties and tasks
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Experience in a service or operational area within the Insurance Industry
• Understanding of agency accounting functions
• Excellent leadership and organization skills
• Ability to perform detail oriented research and analysis
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Professional Certification (AIM, ACSR, CIC, CPCU)
• High level applied systems or other agency management system skills
• Experience in management and/or HR activities

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader is banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.