Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Position Summary

The People Services Specialist is responsible for executing employee lifecycle transactions and responding to Tier 2 HR inquiries across the U.S., Canada, and Mexico. This role ensures accurate and timely processing of HR data, supports compliance with company policies and local labor regulations, and provides high-quality service to employees, managers, and HR partners. The People Services Specialist also contributes to process documentation and continuous improvement efforts within the People Services team.

Key Responsibilities

• HR Operations & Service Delivery
• Process employee lifecycle transactions in HR systems (e.g., hires, terminations, job changes, leaves of absence).
• Ensure data accuracy and compliance with internal policies and applicable labor laws.
• Support data entry, mass uploads, and HR data audits.
• Inquiry Management
• Resolve Tier 2 inquiries related to HR policies, processes, and system navigation employee records, pay-impacting changes, and benefits transactions.
• Escalate complex or unresolved cases to Sr. People Services Specialists or People Services Experts.
• Collaboration & Support
• Partner with Field HR, Payroll, and other internal teams to ensure seamless service delivery.
• Maintain accurate documentation of transactions and case resolutions in case management tools.
• Support onboarding and training of new team members as needed.
• Compliance & Documentation
• Follow standard operating procedures and ensure compliance with company policies and local regulations.
• Support internal and external audits by providing accurate and timely documentation.
• Process Improvement
• Identify recurring issues and suggest improvements to enhance service quality and efficiency.
• Contribute to the development and maintenance of knowledge articles and process documentation.

Qualifications

• Education: Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Experience: Minimum 4 years of experience in HR operations or shared services, preferably supporting North America.
• Systems: Experience with Workday or other HRIS platforms; familiarity with case management tools such as ServiceNow or Workday Help is a plus.
• Languages: Fluency in English required; Spanish or French is a plus.

Key Competencies

• Strong attention to detail and data accuracy.
• Excellent communication and customer service skills.
• Ability to manage confidential information with discretion.
• Proactive problem-solving and collaboration skills.
• Willingness to learn and adapt in a fast-paced environment.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.