Hours:

This is a permanent position working full time hours (36 per week including Saturdays 9.30 -12 on a rota basis).

Salary:

£48,500 Per Annum

Closing Date:

Thu, 28 Nov 2024

Here at Skipton Building Society, we are proud to have a team of amazing people who work every day to put our customers’ best interests at heart. We are currently looking for an individual to lead, motivate and drive performance in a key location. The successful candidate will play an integral part in delivering exceptional service to our customers across the Keighley and Silsden branches.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

What Is In It For You?

The salary for this role is up to £48,500 per annum dependent on skills and experience.

The role will be working 36 hours across Monday to Saturday to support operating hours across the multi-site which includes Keighley and Silsden.

• Annual discretionary bonus scheme: on average our Customer Service Consultants have received an on-target bonus of 8% dependent on personal and company performance.

• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.

• Generous employer matched pension contributions – up to 10% per annum.

• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.

• Private medical insurance for all our colleagues.

• Salary Sacrifice Scheme for hybrid/electric car.

• We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).

• There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.

• A commitment to training and development.

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.

What You Will Be Doing as a Branch Leader

The Branch Manager will lead a team of customer facing colleagues across two branches, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers. We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance.

Taking ownership of the branch contribution plan, you will focus on commercial growth as well as looking after our existing customers. You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one to ones, and clear objectives that link to the branch plan.

This is a key role that calls for exceptional people skills and proven leadership experience, and in return we will provide you with the development opportunities you need to make a real difference to your team and our customers.

What Do We Need From You?

You’ll be an accomplished leader, with experience in a management role in a customer facing environment. This’ll be coupled with

• A proven record of delivering great customer service and outcomes.

• Effective communication and time management

• Cares about people – demonstrating a genuine interest in customer and colleagues.

• Taking an entrepreneurial approach to maximising business opportunities

• Ability to lead, develop and motivate colleagues across two branches.

• Great stakeholder management skills as you’ll be working with your Regional Manager and a range of Head Office functions.

You don’t need to be an expert in financial services, while it would help, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.