Job Location

San José

Job Description

The IT Service Delivery Success Manager maximizes business and user value by co-creating an upstream innovation and product roadmap for the assigned service domain. This role focuses on long-term strategic planning, laying out a 3-year journey to enhance business value. You will immerse yourself in the business to understand its needs and opportunities, dedicating 20% of your time to creating a value-driven portfolio of initiatives. By collaborating with business and vendor partners, you will prioritize and sequence products and projects to deliver on business goals while promoting service excellence and continuous improvement.

Key Responsibilities: 

• Develop a value-focused portfolio of initiatives for the assigned service domain.

• Build and foster productive relationships with business and vendor partners.

• Ensure data integrity within the Prophecy Plan applications.

• Customize configurations and write code to maintain quality and compliance.

• Conduct system integration and business acceptance testing for new capabilities.

• Ensure accurate data tracking and preparation for audits.

• Pilot new capabilities in production and focus on delivering improvements related to data integrity.

• Lead critical projects within your scope, demonstrating strong project management skills.

• Achieve KPIs in Employee Experience (EX), Stewardship, Value, and Innovation.

Job Qualifications

• Experience in Third-Party Management, Solution Operations, and IT Governance.

• Strong project management skills with experience managing product lifecycles.

• Familiarity with SQL, Java, C++, or other programming languages.

• Ability to understand coding logic and provide technical explanations.

• Commitment to developing subject matter expertise in a manufacturing platform

Nice to Have: 

• Experience working with APIs.

• Familiarity with the Prophecy platform.

• Knowledge of Agile methodologies.

What we offer!

• We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities

• You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

• We offer you to work and be part of a dynamic and supportive environment

• We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

• We love flexibility. You can arrange your work schedule based on your personal needs.

• We will let you experience true support for work/life effectiveness and your long-term well-being.

• We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Job Schedule

Full time

Job Number

R000113491

Job Segmentation

Experienced Professionals (Job Segmentation)