Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automation in Systems Integration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Bachelors Degree in IT or Computer Science

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Provide support to end-users and address their queries and concerns. - Monitor and maintain the performance and stability of critical business systems. - Identify and analyze system issues, and implement appropriate solutions. - Document and communicate technical procedures and guidelines. - Stay updated with the latest industry trends and technologies. - Assist in the testing and deployment of software updates and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation in Systems Integration. - Strong understanding of software troubleshooting and problem-solving. - Experience in working with databases and SQL queries. - Knowledge of scripting languages such as Python or PowerShell. - Familiarity with ITIL processes and incident management. - Good To Have Skills: Experience with cloud platforms like AWS or Azure. - Experience in working with ticketing systems. - Understanding of networking concepts and protocols. Additional Information: - The candidate should have a minimum of 3 years of experience in Automation in Systems Integration. - This position is based at our Bengaluru office. - A Bachelor's Degree in IT or Computer Science is required.

Bachelors Degree in IT or Computer Science

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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