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Our Newest Opportunity: 

Summary

The Human Resources Business Partner leads efforts in maintaining and enhancing clients’ relationships Human Resources Business Partner service skills.

The Human Resources Business Partner is the main escalation point for any client related inquiries. S/he acts as a liaison between different internal business partners and Resourcing Edge clients.

The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company’s performance goals, especially in the area of quality, client retention and productivity. This position also maintains standard operating procedures and updates training materials. As a key team member of Resourcing Edge (RE), the Human Resources Business Partner has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Role and Responsibilities

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers
• Provides guidance and support to client inquiries regarding payroll, benefits, human resource, and general employee relations as applicable, escalating to partnering departments as needed
• Manage ongoing long-term client relationship by resolving issues, communicating any changes in program parameters, providing procedure updates, etc. Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs
• Ensure clients maintain a favorable perception of RE’s service delivery and quality. • Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
• Conduct new client orientations, including benefits enrollment, and new hire on-boarding
• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts
• Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures
• Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs

Traits & Competencies:

To perform the job successfully, an individual should have demonstrated the following traits and competencies:

Teamwork:

Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities

Quality:

• Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality. •
• Safety and Security – Observes/implements all safety and security procedures
• Initiative – Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented. • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas

Qualifications:

Required Education and/or Experience –

Bachelor’s degree preferred; or 6 plus years’ experience will be accepted in lieu of degree. o 3+ year’s professional Operations, Client Services, Account Management and/or Sales experience.

Demonstrated ability in customer service, and problem resolution is required

Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.

Must be able to work in a fast-paced environment with the ability to multi-task.

Must have excellent oral, written, and interpersonal communication skills.

Must have demonstrated ability to work effectively in a diverse workforce.

Qualifications: Preferred • PHR Certification is preferred.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team!