Posted:
11/18/2024, 4:22:00 AM
Location(s):
New York, New York, United States ⋅ New York, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
Hybrid
Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Everyday, our 600+ employees bring the power of their creativity and diversity to radically raising the bar on what mobile, CTV, AI, social, and eCommerce can do to wow consumers and build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, Austin, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2024, Kargo was recognized as a Best Place to Work by Ad Age and Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.
Title:
Job Type: Full-time; 3 Days In Office
Job Location: New York, NY
Salary Range: $100,000.00 - $160,000.00 (On Target Earning)
The Opportunity
As the Director of the Escalations team, you will be responsible for leading a globally distributed, cost-efficient support organization that serves as a strategic talent pipeline for Kargo. In this critical role, you will oversee the development and execution of processes, tools, and team management strategies to ensure world-class issue resolution, operational excellence, and sustainable talent growth.
The Daily To-Do
Team Management and Staffing
Operational Excellence
Cost Management and Efficiency
Talent Development and Succession Planning
Stakeholder Engagement and Cross-Functional Collaboration
Qualifications
Follow Our Lead
Website: https://kargo.com/
Headquarter Location: New York, New York, United States
Employee Count: 101-250
Year Founded: 2003
IPO Status: Private
Industries: Advertising ⋅ Marketing ⋅ Mobile Advertising ⋅ Native Advertising