Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

As a Business Systems Analyst Manager, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as leading a team in a scrum setting and must be a self-motivated, proactive, and out-of-the-box thinker.

• Lead a team to collate business and client needs documentation of requirements and translation into proper system requirement specifications.

• Deliver on a 6x a year release schedule for multiple applications, leading a team to coordinate the successful deliver of release and ensure all client comms are sent within timelines.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Facilitate the triage the test issues under Cards processing.

• Work with the stakeholders to get the issue resolved within the defined SLA for the client; pick up issues and work on them till resolution and closure.

• Lead internal meetings with the stakeholders on the status of the issues.

• Lead meetings with the clients to provide the status of the issues on a weekly basis.

• Work with the internal stakeholders (dev team, QA team, BA product team) on resolution of issues.

• Oversee the creation of test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Participate in regular management meetings and decision making.

What you bring

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles.

• Experience of managing a team up to size of 10.

• Experience in release management.

• Experience in defect management.

• Experience in client communication.

• Knowledge of Agile ways of working.

• Resourceful and proactive in gathering information and sharing ideas.

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.

• Ability to persuade and influence others on the best approach to take.

• Excellent analytical, decision-making, problem-solving, team, and time management skills.

• Shares relevant technical and/or industry knowledge and expertise to other resources.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

Added bonus if you have

• Knowledge of B2K and/or P1C production.

• Knowledge Production support process and Service Now tool.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.

• A modern, international work environment and a dedicated and motivated team.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits.

• A variety of career development tools, resources, and opportunities.

• The chance to work on some of the most challenging, relevant issues in financial services & technology.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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