POSITION: Guest Services Agent

DEPARTMENT: Guest Services

REPORTS TO: Director of Safety & Security

FLSA STATUS: Hourly/Non-Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a full-time Guest Services Agent for ASM Global/Salt Palace Convention. Under the guidance of Director of Safety & Security, the Guest Services Agent is responsible for guest services, patrolling, securing the venue, reports, and overseeing the venue security cameras.

Essential Duties and Responsibilities

• Ensures the safety and protection of attendees and staff within the venue.
• Observes and identifies possible unauthorized visitors and takes measures to correct situations.
• Enforces all venue regulations and procedures.
• Responds to medical or incidental emergencies and completes any necessary incident reports or collecting witness statements.
• Helps maintain round-the-clock surveillance of the venue both by on foot patrols and oversight of the venue security cameras.  
• Helps maintain records of problem personnel and/or incidents on venue property.
• Secures venue outside business hours and keeps records of after-hours access, etc.
• Uses and monitors multi-channel radio and communication system to relay information and maintains communications center.
• Monitors recording and video surveillance equipment.
• Perform other duties or special projects as needed.

Experience & Knowledge

• High School Diploma or equivalent required.
• Must be at least 21 years of age.
• Must pass a pre-employment background check.
• Prior security experience preferred.
• Good customer service skills, including telephone etiquette, email, and text communications.
• Dependable, team-oriented, and customer service oriented.
• Strong attention to detail with the ability to manage self independently.
• Ability to interact with people on all levels such as management, co-workers, clients, exhibitors, and attendees.

Job Type: Full-time, 24 hours per week, On-Site

Wage: $20/hour

Schedule: Variable schedules, Weekends and holidays required

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Position requires heavy lifting, climbing, carrying, stooping, crawling, and equipment operation both indoors and outdoors. Position requires frequent walking, stair climbing, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing, and pulling; heavy lifting, up to 75 pounds. Subject to sustained periods of time with exposure to the elements with adverse conditions. May require tools and equipment operation that could cause personal harm and/or injury if improperly handled. Requires irregular and/or extended hours, including weekends, evenings, and holidays, determined by event schedule and/or department needs. Requires radio usage, two-way handheld.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Recruiter- Jordan White ASM GLOBAL

100 South West Temple Salt Lake City, Utah 84101

Applicants who need reasonable accommodations to complete the application process may contact 801-842-3041.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.