RaceTrac Company Overview

Job Description:

Position Summary

The Director of HR Operations & Transformation is a senior HR leader responsible for modernizing and scaling people operations to deliver seamless employee experiences, operational excellence, and business impact. This role oversees HR Technology (including but not limited to workforce management, recruiting, HCM, and talent systems), Payroll, HR Reporting & Analytics, and HR Operations’ service delivery. The Director will set the transformation roadmap, drive process innovation, and ensure compliance, while leading a high-performing team that supports both current and future organizational needs.

Key Responsibilities

HR Operations & Service Delivery

Provide strategic direction and daily oversight of Payroll, HR Technology, HR Reporting & Analytics, and HR Operations (shared services).

Ensure accurate, timely, and compliant payroll processing across multiple jurisdictions.

Deliver consistent, people-centered HR service through Tier 1 employee support, policy guidance, and routine HR transactions.

Standardize HR policies, workflows, and SLAs to ensure efficiency and accountability.

Establish and track KPIs/SLAs to measure service delivery, quality, and employee experience.

Transformation & Continuous Improvement:

Lead strategic HR transformation initiatives, including process redesign, technology enablement, and service model modernization.

Drive ongoing initiatives such as workforce management system implementation and optimization of Workday HCM.

Champion automation, digitization, and self-service solutions to improve scalability and employee empowerment.

Apply continuous improvement methodologies to streamline workflows and elevate HR service delivery.

Lead change management efforts, including stakeholder engagement, communications, training, and adoption strategies.

HR Technology & Data Analytics:

Own the HR technology ecosystem, ensuring systems are optimized, integrated, and aligned with business needs.

Safeguard HR data integrity, security, and governance; ensure compliance with internal and external standards and requirements.

Deliver actionable workforce analytics and dashboards to enable data-driven decision-making.

Partner with business partners (including but not limited to; IT, Accounting, and Operations) to integrate HR data with enterprise systems for end-to-end insights and planning.

Compliance & Risk Management:

In partnership with the HR Compliance Manager, ensure HR and payroll operations comply with all labor laws, tax regulations, and internal controls.

Proactively identify and mitigate operational and compliance risks; maintain documentation, reporting, and governance standards.

Leadership & Collaboration:

Build, lead, and develop a collaborative, high-performing team focused on accountability, service excellence, and innovation.

Partner with HR COEs, HRBPs, and business leaders to align HR operations and technology solutions with organizational strategy.

Serve as a trusted advisor to HR leadership and stakeholders on operational performance, transformation progress, and compliance risks.

Responsibilities:

HR Operations & Service Delivery

• Provide strategic direction and daily oversight of Payroll, HR Technology, HR Reporting & Analytics, and HR Operations (shared services).
• Ensure accurate, timely, and compliant payroll processing across multiple jurisdictions.
• Deliver consistent, people-centered HR service through Tier 1 employee support, policy guidance, and routine HR transactions.
• Standardize HR policies, workflows, and SLAs to ensure efficiency and accountability.
• Establish and track KPIs/SLAs to measure service delivery, quality, and employee experience.

Transformation & Continuous Improvement

• Lead strategic HR transformation initiatives, including process redesign, technology enablement, and service model modernization.
• Drive ongoing initiatives such as workforce management system implementation and optimization of Workday HCM.
• Champion automation, digitization, and self-service solutions to improve scalability and employee empowerment.
• Apply continuous improvement methodologies to streamline workflows and elevate HR service delivery.
• Lead change management efforts, including stakeholder engagement, communications, training, and adoption strategies.

HR Technology & Data Analytics

• Own the HR technology ecosystem, ensuring systems are optimized, integrated, and aligned with business needs.
• Safeguard HR data integrity, security, and governance; ensure compliance with internal and external standards and requirements.
• Deliver actionable workforce analytics and dashboards to enable data-driven decision-making.
• Partner with business partners (including but not limited to; IT, Accounting, and Operations) to integrate HR data with enterprise systems for end-to-end insights and planning.

Compliance & Risk Management

• In partnership with the HR Compliance Manager, ensure HR and payroll operations comply with all labor laws, tax regulations, and internal controls.
• Proactively identify and mitigate operational and compliance risks; maintain documentation, reporting, and governance standards.

Leadership & Collaboration

• Build, lead, and develop a collaborative, high-performing team focused on accountability, service excellence, and innovation.
• Partner with HR COEs, HRBPs, and business leaders to align HR operations and technology solutions with organizational strategy.
• Serve as a trusted advisor to HR leadership and stakeholders on operational performance, transformation progress, and compliance risks.

Qualifications:

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 10+ years of progressive HR leadership, with depth in HR operations, payroll, HR technology, and transformation.
• Proven success leading HR transformation initiatives (systems, process, shared services optimization).
• Expertise with HR technologies and platforms (Workday preferred; ADP, UKG, or similar a plus).
• Strong analytical skills, with ability to translate HR data into actionable business insights.
• Skilled in strategic planning, program management, operational excellence, change leadership, and cross-functional collaboration.
• Exceptional communication, stakeholder management, and leadership capabilities.

Success Profile

The successful candidate will be:

• A strategic operator who balances efficiency with employee experience, aligning HR operations to business goals.
• A change leader who drives transformation and brings stakeholders along with clarity and confidence.
• A data-driven thinker who leverages insights to influence HR and business outcomes.
• A service-minded leader who builds trust, develops talent, and fosters a culture of accountability, respect, and continuous improvement.

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.