At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

At our AskHR Department in Medtronic, we focus on providing employees with a single point of contact for all their HR questions and we support HR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms.

AskHR HR Employee Support Representatives are directly involved in providing customers with accurate, consistent, and timely responses to their questions and issues regarding HR policy, transactional and technology needs in an always evolving working environment.

For this role, you are required to work from Manila office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Manila, Philippines.

Responsibilities may include the following and other duties may be assigned: 

• Perform daily operations whilst adhering precisely to the defined Work instructions & FAQs for your ELC Team providing answers to customers on a range of topics from HR policies, Payroll, Benefits and many more

• Flag problems and work on A3s as per the DMAIC model

• Actively participate in daily meetings

• Support customers on email, phone & live chat

• Build connections with HR Centers of Expertise and get involved with HR projects as they arise and build your own career.

• Assist with a wide variety of general administrative projects, providing technical and highly skilled clerical support.

• Actively contribute to our continuous improvement culture that gets everybody engaged every day in solving problems to improve the value we provide to our customers.

Required Knowledge and Experience: 

• Fluent in English language (verbal and written)

• 1-3 years relevant experience. Customer service experience will also be considered.

• You will demonstrate critical thinking, ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.

• You are a strong problem solver with the ability to handle multiple competing priorities.

• You like to work in a team environment and can also work using your own initiative.

• You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel, Word, Powerpoint etc

• Interest in further developing within an international HR Shared Service environment and can work effectively and proactively on cross-functional teams.

• Experience with HR systems: Workday, ServiceNow, Recognize System, Cornerstone.

• Experience or practice in Systems Thinking and Coaching

• Basic understanding of MOS Principles, Cell Operating System, and record in A3/DMAIC is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here