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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The 340B Contract Pharmacy Associate Manager is responsible for overseeing 340B administration operational activities and duties, and assist with high priority projects/tasks related to Contract Pharmacy and CVS retail Account Management support. The Assoc. Manager also ensures tasks are being completed effectively and efficiently by their direct reports, and provides assistance and guidance as needed. They have expert knowledge related to the 340B program and assist with training their team, other departments, and clients to be business experts.

Eagerly seeking candidates who can:

-Oversee a team dedicated to requests for contract pharmacy and CVS retail account management support. This includes but is not limited to hiring/managing a team of 10 + Coordinators and Sr. Coordinators, assigning/delegating tickets and/or emails accordingly. Performance management, team engagement, training, coaching and feedback, and other essential leadership functions.

-Lead team to ensure timely communication and support for CP’s and CVS AMs related to inventory research tickets, return requests, alert monitoring, and inquiry/analysis requests.
- Establish relationships with contract pharmacies, wholesalers, and CVS retail account management team to escalate and resolve issues; the first point of contact on issues and/or escalations if CP Sr. Ops Coordinator are unable to resolve. Join regular pharmacy and wholesaler calls to provide support, training, and answer operational questions.

- Oversee monitoring and resolution of ordering, inventory issues, wholesaler files, drug related issues, and PBM rejections

- Review team metrics and strategize ways to improve processes, system enhancements, and overall resource allocation.  

Required Qualifications

• Computer Skills including Word, PowerPoint, Excel and Outlook required
• Technical aptitude essential with the ability to learn proprietary systems
• Persistence and detail-orientation required
• 1 year of supervisory or management experience required
• 3 years of experience with customer service required

Preferred Qualifications

• 3 years of experience in a managed care, health care, pharmaceutical or provider setting
• Well-developed written and oral communication skills
• 3 years of 340B knowledge and expertise required

Education

Bachelor’s degree or equivalent yrs. experience

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/13/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.