ServiceNow Administrator/ Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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Are you interested in continuing your career in Europe in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of EUCOM's mission objectives.

What You’ll Get to Do:

Become part of a solution-oriented team designing and implementing ServiceNow based products in a dynamic environment.  Contribute to the overall success of an Enterprise ServiceNow implementation by providing technical consultation, receiving requirements, developing and deploying solutions across a wide variety of directorate level organizations using ServiceNow’s Implementation Methodology (SIM).  Solve the Common Services Data Model (CSDM) challenge through guiding stakeholder understanding and expectations of the IT Services lifecycle while encouraging Now platform use through outreach and training.

The Government requires ServiceNow Software Developers to support the increase requirements across the command as well as the decision to automate several additional IT management processes and databases.  The contractor shall design, develop, code, test, and debug new software products, and/or make significant enhancements to existing ServiceNow modules to include. The ServiceNow candidate will possess:

• Experience in IT Service Management and Service Portfolio modules.
• Experience in Vancouver is preferred, as well as experience with version upgrades.
• Embody a passion for continuous improvement and innovation, but also be open to take on administrative roles as needed, to include user training.
• Required to have ServiceNow Certified System Admin and at a minimum one other Mainline certification.

More About the Role:

• Design service catalog items in accordance with customer requirements.
• Publish and maintain service catalog items.
• Create and maintain service portal pages and content.
• Manage customer experiences via portals, pages, and items.
• Manage user experiences within the Now platform via homepages, dashboards, and workflows.
• Create and maintain application and technical services.
• Manage core foundation data, tables & columns, and configuration item (CI) classes.
• Create and maintain CI relationship data.
• Accurately create, test, and manage update sets in a high paced environment.
• Use best business practices to configure tables, forms, and workflows.
• Consult on creation and modification of business processes based on knowledge of the Now platform.

You’ll Bring These Qualifications:

• Currently hold an adjudicated Secret Clearance and be able to maintain.
• Three years of experience with at least two ServiceNow ITSM, ITOM, ITBM, and/or SAM.
• Experience with JavaScript and Angular scripting.
• Certifications in ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM Implementer, and CSM Implementer.

These Qualifications Would be Nice to Have:

• Experience with Vancouver
• ITIL Release, Control, and Validation
• ServiceNow Certified System Administrator
• HTML/CSS experience
• SOAP and REST API experience

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$75,200 - 158,100 USD