Senior Process Analyst – Vilnius, Lithuania

Do you have experience ensuring that change implementation risks are understood and mitigated? Would you like to support the establishment and operation of Change and Release practices at an enterprise level by working with ITSM, technology operations, and engineering stakeholders on a global scale? Join Western Union as a Senior Process Analyst and become part of the global ITSM Process Management Team.

Western Union powers your pursuit.

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Role Responsibilities 

Your day-to-day tasks will consist of:

• Reviewing IT changes, assessing impacts and potential collisions, and approving or rejecting changes.

• Operating Change Advisory Board (CAB) meetings to perform final IT change request reviews and approvals and maintaining the change management calendar.

• Collaborating with release managers, change leads, technology operations, and engineering teams to ensure controls are met, processes are followed, and lessons learned are acted upon.

• Coordinating with Configuration Management to ensure configuration items are discovered and their information is accurate in Change Records.

• Monitoring and managing unauthorized changes.

• Working with Incident Management to monitor and manage incidents caused by changes.

• Ensuring that all changes are managed as planned within the agreed timescales.

• Escalating any changes that negatively impact service quality.

• Collaborating with Problem Management for root cause analysis related to changes and ensuring process continuity with other ITSM practices.

• Overseeing Change and Release Processes, including monitoring, trend analysis, management, reporting, and continuous service improvement.

• Managing stakeholders, providing education and training.

• Planning and executing related communications.

• Contributing to other ITSM processes in a shared resource capacity.

Role Requirements

• Educational Background: Bachelor’s degree or equivalent.

• Experience: at least 2 years of experience in Change Management, Process Management, and IT Infrastructure Library (ITIL).

• Expertise: Proven background in managing complex IT change processes.

• Analytical Skills: ability to assess the impact of changes on IT services, ensuring alignment with business needs while maintaining efficiency and availability.

• ITSM Knowledge: understanding of ITSM frameworks such as ITIL, with relevant certifications being advantageous.

• Communication and Collaboration: excellent cross-functional collaboration skills to ensure seamless integration of change management practices.

• Technical Proficiency: familiarity with IT infrastructure, applications, and ITSM tools (e.g., ServiceNow).

• Detail-Oriented: strong focus on compliance and process quality.

• Adaptability: agile in responding to changing business needs with a commitment to continuous process improvement. 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
 

Salary

The monthly gross base salary range is 2166 – 3267 euro. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.
 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania-specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• ⁠Free Fitness facilities

• Wide variety of discounts and special offers

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 

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Estimated Job Posting End Date:

03-03-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.