Senior Specialist, Operations Tech – Santa Ana Costa Rica 

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Senior Specialist, Operations Tech. 

Western Union powers your pursuit. 

Role Responsibilities:

• Support the Operations & Product activities for the Account Payout Network service.
• Act as a liaison to the Technical team and Regional Managers in addressing and resolve open items.
• Deliver data analytics to Product/Business on past, current and possible future trends and recommend technical improvement opportunities.
• Develop, improve and maintain relationships with internal departments and External Partners.

Role Requirements:  

• Bacherlor’s degree in related area.
• 3 – 5 years of experience in related fields such as financial industry, Banking, Services, Mass distribution, Operations.
• Fluency in both spoken and written English and Spanish.
• Knowledge in Excel and Power BI is a plus.
• Technical background desirable.
• Ability to establish and maintain effective relationships and partnerships with key stakeholders.
• Strong interpersonal, communication and presentation skills.
• Strong analytical and problem-solving skills.
• Availability to work between 07:00 am and 16:00 pm, working from Monday to Friday in a hybrid format of 3 days on-site at our offices and 2 home offices.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-CL1 #LI-Hybrid

Estimated Job Posting End Date:

08-18-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.