Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Service Analytics
Good to have skills : Reporting Analytics
Minimum 5 year(s) of experience is required
Educational Qualification : 10 years full time education

Summary: As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of the systems and services. Roles & Responsibilities: - Expected to be an SME, on reporting and presenting to client on presentable format. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Manage the delivery of services based on operational requirements and service agreement. - Collaborate with the team to perform tasks efficiently. - Make informed decisions for the team. - Engage with multiple teams to contribute to key decisions. - Provide solutions to problems for the immediate team and across multiple teams. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Analytics. - Strong understanding of statistical analysis on reporting - Strong communication skill and handling the client. - Good To Have Skills: Experience with Reporting Analytics. Analyzes and Defines Service Level(s) · Approves and Finalizes SLM Business Design · Collects Data for Service Level Review · Creates Service Level Reports · Updates Dashboards · Documents and Analyzes Complaints and Compliments · Defines and builds solution to Complaints and Compliments · Applies solution for Complaints and Compliments · Finalizes Complaints and Compliments · Meeting Requirements · Internal review of Service Level Performance · Meetings required during execution and review of Service Improvement Plan · Meetings required to review Complaints and Compliments and evaluate their resolution · Ad hoc meeting where required Additional Information: - The candidate should have a minimum of 5 years of experience in Service Analytics. - This position is based at our Bengaluru office. - A 10 years full time education is required.

10 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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