About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Loan Administration at Valon
The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes.
About the Role
The Property Tax Specialist will be responsible for paying real estate taxes for our escrowed and non-escrowed accounts in a timely and accurate manner. This person will also maintain property records, monitor disbursements from third-party tax vendors, and directly resolve our homeowners’ tax-related issues.
Responsibilities
- Pay taxes in single-processing modes by installment due dates for specific payees, including tax disbursements to avoid incurring interest or penalties.
- Communicate with homeowners via email throughout the payment process.
- Oversee tax-related check and wire fund movements to ensure timely payment.
- Register new taxpayers upon request.
- Confirm escrowed funds are sufficient to make required payments.
- Procure and process property tax refunds.
- Monitor and drive resolution for delinquent accounts in the loan portfolio.
- Review reports to ensure compliance with state, federal, and investor guidelines.
- Liaise with third-party vendors, including tax authorities and title companies, to resolve homeowner issues.
- Complete monthly vendor audits.
- Other duties as assigned.
Ideal Background
- 1+ year(s) of mortgage servicing experience within an escrow function or a tax service provider.
- Previous experience in a call center environment.
- Previous experience in leadership position.
- Previous experience working with CoreLogic or Lareta.
- Bachelor’s degree.
Minimum Qualifications
- High school diploma or equivalent.
- Excellent critical thinking and analytical abilities.
- Experience working with cross-functional teams to solve business problems and manage change in a fast-paced environment.
- Ability to appear and collaborate in regularly held in-person meetings.
Location
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.