Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

The Senior Manager, HR Process Improvement will need a deep understanding of continuous improvement principles and aligning them with organizational goals. This role is responsible for driving continuous improvement in the execution of HR processes while ensuring recommendations are compliant with regulations, process requirements and our internal risk tolerance levels. This role will work with HR subject matter experts and their business partners to map out complex processes, identify opportunities and create the necessary documentation to ensure the processes are documented and repeatable. This process improvement manager in partnership with the HR SMEs will create a plan and timeline to execute the agreed upon improvement activities.

Effective written and verbal communication will be essential to ensure there is alignment and commitment. This role is responsible for partnering with business SMEs to create and revise technical documents such as manuals, reports, brochures, or articles to determine the clearest and most logical way to present information for the greatest reader comprehension. This role will work with the HR People Services team and other areas of HR as identified. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities:

• Applies industry, domain, and functional expertise to develop and manage the lean and agile continuous improvement services provided to HR Peers. May be expected to lead or oversee rapid improvement exercises or other continuous improvement activities. Support development and improvement of compliance and audit-ready processes with robust documentation.
• Work with senior leadership/subject matter experts to understand current processes and identify opportunities to make operational changes to improve performance or experience. Gather information needed to assess the situation and produce an executive summary of opportunities.
• Develop, organize, and write procedure manuals, technical specifications, and process documentation. Ensures opportunities identified are high value work with clearly defined target outcomes.
• Identify and articulate opportunities identified, communicate information required for the development or update of policy, procedure or process, and create plan with a timeline to address opportunities
• Capture, analyze and report on improvements implemented and the impact

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor's Degree in Engineering, Business Administration and Management, Economics, Continuous Improvement, Analytics, or related field

• 8+ years of experience in Lean Management, Operations, Change Management, Continuous Improvement, Process Management, or related

• In lieu of a degree, 10+ years of experience in Continuous Improvement, Lean Management, Strategic Change Management, Training, Development or related

Preferred Qualifications

If we had our say, we’d also look for:

• Masters in Business Administration and Marketing, Analytics, Engineering, Statistics, Continuous Improvement, Economics or related field

• Lean Certifications: Black Belt or Master Black Belt

• Agile related certification, SAFE Program Consultants Certification

Application Deadline:

The application window for this position is anticipated to close on Aug-21-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.