Work Location:

United States of America

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Product Group Owner (KYC Product) is responsible to ensure that a development team or multiple development teams are creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Group Owner should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Job Details

• Develop and execute KYC (Know Your Customer) product strategic & planning process to establish priorities and drive change.

• Responsible for the end-to-end lifecycle management of business capabilities to effectively enable KYC program and to create, execute, and evolve long term Product /Business Capability Roadmaps.

• Contributes to the KYC product group health including OKR, maturity measures, financial, capacity, KPIs, and KRIs.

• Challenge the norm and provide the thought leadership in KYC required control solutions which meet regulatory expectation and also deliver the best-in-class customer and colleague experience.

• Work with senior business leaders to ensure our product capabilities and solutions are functionally aligned with requirements and that a fit for purpose solution is designed, with the support from KYC Engineering.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Oversee and lead a team of Pod Product owners for an area of risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results

• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

• Deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

• Facilitates key strategic discussions and provides thought leadership (output may include roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

• Sets operational team direction and collaborate with others to execute on common goals

• Focus on medium to long-range planning for functional area

Education & Experience:

• Undergraduate degree and / or product certificate required

• Graduate degree preferred

• 10+ years relevant experience

• 5+ years Product Owner or Agile related delivery experience

• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Preferred Qualifications

• AML/KYC Customer Due Diligence Expert (ACAMS or CAMS certified preferred)

• Certified Scrum Product Owner (CSPO) certification (Product Owner / Management experience) or Agile delivery experience

• Support speed, simplicity, agility in decision making and action

• Conflict resolution, building partnerships and perseverance under pressure/crisis

• Technologically savvy - demonstrated experience working on technical projects

• Experience working with customer and/or commercial portfolios

• Financial management

• Strategy Development

• Business process improvement

• Senior-level relationship management

• People management or team development experience is helpful

Customer Accountabilities:

• Partners with senior management to support the delivery of a product vision

• In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value

• Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

• Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience

• Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate

• Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

• Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized

• Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria

• Manages delivery initiatives and (depending on complexity) oversee multiple development teams (Product Group or Pod) backlogs

• Proactively raises issues that impede the efficient delivery of customer-focused increments

• Responsible for defect management and prioritization

Shareholder Accountabilities:

• Adheres, and ensures pods adhere, to enterprise frameworks and methodologies related to overall business management activities

• Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required

• Leads the submission and discussion on the Quarterly Business Review, with respect to their product

• Identifies, mitigates and reports on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed

• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

• Leads relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

• Leads or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations

• Defines the OKRs in partnership with numerous stakeholders across the organization

• Protects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

• Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed

• Oversees or leads the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Mobilize teams & ensures alignment, manage interdependencies, prioritize with other partners to achieve the value.

• Proactive alignment to three lines of defense strategy, and build strong relationship with AML Compliance, LOBs, other control functions to meet regulatory expectation.

• Supports any regulator exam, audit, or other relevant control execution and review of the KYC Products.

• •Govern vendor services and risks associated to KYC Products.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.