Job Summary:
The Employee Relations (ER) Manager oversees all ER activities, policies, procedures, and best practices. This role develops ER strategies and ensures the effective execution of day-to-day operations. Responsibilities include managing and coaching the ER team, advising HR Business Partners, leaders, and managers, and providing expert guidance on policy interpretation, legal/regulatory issues, and risk mitigation. The ideal candidate brings a strong background in ER management, a commitment to excellence, and the ability to align initiatives with organizational and cultural goals.

Key Responsibilities:

• Oversee and manage all employee relations (ER) processes, policies, and outcomes, including conducting and overseeing complex, sensitive, and high-stakes investigations involving complaints such as harassment, discrimination, and policy violations.
• Provide expert-level analysis, reporting, and recommendations based on investigative findings, ensuring appropriate actions, operational improvements, and risk mitigation strategies.
• Advise and support leaders, managers, and HR Business Partners on ER matters, performance management, conflict resolution, employment practices, and compliance with legal and regulatory requirements.
• Coach, develop, and lead the ER team, fostering a culture of accountability, service excellence, and continuous improvement.
• Develop and implement ER strategies, programs, and tools that promote a positive workplace culture, minimize organizational risk, and ensure alignment with company policies and employment laws.
• Stay updated and maintain advanced knowledge of trends, employment laws, regulations, and best practices, ensuring compliance and making appropriate recommendations to leadership regarding related policy updates, initiatives, plans of action, etc. 
• Collaborate cross-functionally with Legal, HR, and business leaders to address ER issues, ensure consistency in policy application, and stay ahead of organizational changes that may impact employee relations.
• Monitor and analyze employee data and ER trends to proactively identify risks and recommend solutions and policy updates.
• Ensure proper documentation and case management in accordance with company confidentiality, data retention policies, and legal requirements.
• Provide and/or manage other policy, compliance and regulatory functions and perform other duties as assigned to support HR and related functions.
• Maintain the highest standards of integrity and professionalism while managing ER matters and supporting broader HR initiatives as needed.

Qualifications:

• 7+ years of progressive experience in Employee Relations, Investigations, or HR leadership, with a strong understanding of labor laws, employment regulations, and HR/ER best practices.
• 5+ years of experience managing and developing HR or ER teams, with demonstrated ability to lead and motivate staff.
• Proven expertise in conducting thorough, impartial investigations and resolving complex employee issues with sound judgment and neutrality.
• Strong conflict resolution, mediation, and interpersonal skills, with the ability to remain calm, tactful, and objective in challenging situations.
• Advanced analytical and critical thinking skills, with the ability to synthesize data and information into well-supported assessments and actionable recommendations.
• Exceptional communication skills—both written and verbal—with the ability to influence and engage at all levels of the organization.
• Excellent time management and organizational skills, with the capacity to manage competing priorities in a fast-paced environment.
• Strategic mindset with the ability to navigate and collaborate across complex, matrixed organizations.
• High level of integrity and discretion in handling sensitive and confidential information.
• Commitment to continuous learning and staying current on employment law, industry trends, organizational changes, and technology.

Education:

• Bachelor's degree in HR, Business, Management, or equivalent practical experience required. Master’s in Human Resources or Business Administration preferred. 
• Professional certifications in employee relations or mediation are beneficial.
• Certified as SPHR or PHR preferred.
• Multi-state experience preferred.
• Workday experience is a plus.
• Strong working knowledge with HRIS systems and proficiency in Microsoft Office Suite.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

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