The Opportunity

The Agency Receivable Management Officer is responsible for overseeing and managing the collection of consolidated financial accountabilities from active and terminated advisors. Job duties include monitoring and collection of receivables from agency distributors, coordinating with the collection agency, referring collection cases to Legal and Compliance, and timely and accurate reporting of outstanding collections and receivable movements.

On the job, you will:

• Monitor progress and ensure monthly all business units (BU)/teams provide timely information on the consolidated list of financial accountabilities.

• Notify the BUs (Agency Licensing and Benefits, Agency Recruitment, Finance, Distribution Risk and Quality Control) on items that needs to be reconciled with Distribution Accounting.

• Draft and issue monthly reminder notices on overdue payments to active advisors copy furnish Sales Management Team (SMT) Operations, Zone Head, and upline leaders to support recovery.

• For financial accountabilities 1M and above, coordinate with the SMT/Zone Head to reach out to the advisor and upline leader to push for recovery prior to sending demand letter.

• Draft and issue monthly demand letters, signed by the Distribution Operations and Analytics Head, on the final amount for recovery as confirmed by BUs.

• Endorsement collection cases to the Collection Agency and regularly track status.

• Collection, retention, and storage of proof of delivery and non-delivery of reminder notices, demand letters, and cases endorsed to the Collection Agency.

• Release a consolidated report of outstanding amounts for recovery that includes, progress of collection, aging items, tagged as non-recoverable, endorsement for write off and paid/close items.

• Consolidate and coordinate recommended actions from outstanding accountabilities from Distribution teams (Agency Licensing and Benefits, Distribution Risk and Quality Control, and Agency Recruitment) and endorse to Agency Financial/Debt Recovery - Committee

• For financial accountabilities 150KPhp and above, endorse to Legal & Compliance for assessment and pursuant of further collection charges.   

• Update the process documentation should there be any proposed changes in the process. Cascade the updated process relevant stakeholders (teams under Agency Distribution and Distribution Accounting).

How will you create impact?

The role will be reporting directly to the Head of Distribution Operations and Analytics.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit. 

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up·        

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

We are looking for someone with: 

• A bachelor's degree in accounting or finance.

• At least 2 years of experience in accounts receivable management, ideally in a Life Insurance setting.

• The ability to work accurately and independently.

• Advanced knowledge of MS Excel.

• Good verbal and written communication skills.

• An eye for detail along with excellent analytical skills.

• Excellent report writing skills.

• Strong time and interpersonal skills with ability to influence and negotiate.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid