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Job Category

Data

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Trust is our #1 value at Salesforce. The Data and Analytics (DnA) team powers that value and propels Salesforce growth by providing trusted data, insights, and artificial intelligence that enables us to make more informed decisions in every dimension. We develop tools for financial forecasting, assessing customer health, uncovering adoption insights, data curation, and more, all designed to support another core value at Salesforce... customer success.

We are hiring an experienced decision scientist within the Experience Services product analytics team. This role will be essential in supporting Salesforce's AI AppDev initiative that strives to transform the customization experience used by millions of admins and developers using AI.

As a Decision Scientist, you will use business thinking, engineering skills, statistical techniques, and data science practices - such as experimentation, forecasting, clustering, to:

• Wrangle data and deliver relevant and trustworthy insights

• You will acquire deep knowledge and understanding of Salesforce products and business goals, build and manage cross-functional relationships, and communicate through digestible, relevant, and actionable storytelling

• As a trusted advisor, you will help Salesforce’s product leaders make decisions that shape product strategy and user experience and hold them accountable to delivering customer outcomes

This is not a remote position. An in office commitment of a minimum of 10 times a quarter to collaborate and support the business needs is required.

Success in the Role: What would it look like? As a Decision Scientist, you are :

• A hands-on analyst

• You will generate insights (e.g., performance drivers, retention analysis, behavioral personas and much more) to accelerate business growth; this requires acquiring and cleaning data from multiple sources, structuring and building data models, analyzing to generate insights, and distributing those insights to business leaders

• Passionate about understanding the business problem and your internal users, focusing on outcome not output, and iterating to achieve the business outcome through an experimental approach

• A strategic problem solver

• You understand the “big picture” context of your business and analyze data with business a mentality

• Translate business challenges into an analytical plan; you think practically and creatively to craft quick, effective solutions to problems

• A relationship builder who collaborates with teams to understand business problems and create and implement an analytical plan

• Comfortable delivering insights to an executive audience

• A cross-functional partner

• You will partner with data engineers and product managers to instrument, acquire, develop, and structure data assets that are critical to measuring the success of our products

• Identify internal and external collaborators to curate data assets and produce actionable data insights and products

• A data champion/A data-lover at heart/data evangelist

• You will support the expansion of Salesforce data culture by growing new relationships, hosting learning sessions, integrating or designing new tools, and improving team processes

Required Experiences/ Qualifications

• 5+ years of experience as a data analyst or a decision scientist

• You are an expert in common analytical programming languages, Python or R and SQL

• You have a solid grasp of statistical and machine learning methods such as A/B testing, experiment design, causal inference, quasi-experimental methods, common ML models, recommendation systems etc.

• You are familiar with end-to-end data development, including data model design, quality review, deployment, and maintenance

• You are proficient in telling data stories in a wide range of formats, including slides, charts, and dashboards (e.g. Tableau), and can coherently articulate the business impact of your insights product

• You are able to plan projects in detail, set schedules, coordinate resources across product, data, and engineering teams, complete projects end-to-end, and make sure timelines and quality expectations are met

• A related technical degree required

Preferred Experiences/ Qualifications

• Master’s degree in data science, statistics, applied mathematics, analytics or a related field

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $138,000 to $208,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.