The Functional Analyst serves as a liaison between business teams, customers, and the Integrations team to define, implement, and support reliable integrations. This role gathers requirements, supports EDI onboarding, and helps streamline cross-departmental data exchange. 

The ideal candidate has a strong understanding of EDI standards and processes, excels at problem-solving, and enjoys collaborating to simplify complex workflows. 

In This Role 

• Partner with Sales, Sales Support, and customers to gather requirements and coordinate EDI onboarding and testing activities
• Collaborate with internal teams to understand how business processes and systems connect across the organization
• Translate business needs into clear functional requirements and specifications for the IT Integrations team
• Define and document data mappings, validation rules, workflows, and integration logic between systems
• Coordinate with customers and internal teams to ensure EDI configurations are accurate and meet business requirements
• Partner with QA and IT teams to support testing, validation, and deployment of integrations
• Analyze and design enhancements to EDI applications, interfaces, and mappings
• Monitor onboarding progress, track milestones, and follow up to ensure successful implementation
• Create and maintain clear documentation to support integrations, onboarding, and cross-team handoffs
• Identify opportunities to streamline data flows, improve system efficiency, and reduce manual effort through process improvements
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands team  
  • Be open and honest  
  • Reach for excellence  
  • Act with responsibility  
  • Value the whole person   
  • Enjoy the journey 

The Ideal Person 

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
• 2+ years of experience in a Business or Functional Analyst role, with hands-on experience supporting EDI and system integrations
• Strong understanding of data flow, system integrations, and how EDI supports business operations
• Working knowledge of EDI standards and transactions (e.g., 850, 855, 856, 810)
• Experience with EDI platforms and translation tools (e.g., Cleo, Gentran, or similar)
• Familiarity with ERP integrations such as Microsoft Dynamics 365, SAP, or Oracle
• Experience with SQL, XML, and common data formats (JSON, CSV)
• Ability to gather, document, and translate business and technical requirements
• Strong communication, organizational, and cross-functional collaboration skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment