Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Within the Pre-Sales Solutions Engineering team, the role of a Pre-Sales Solutions Engineer involves a collaborative partnership with the Sales Division to foster the expansion and success of Motorola Solutions’ ventures.

The Pre-Sales Solutions Engineer plays a pivotal role in the sales cycle, focusing on the technical components. They work intimately with the Sales Teams to craft and present solutions that incorporate Video Security & Access Control products, prepare responses to tender specifications, facilitate product evaluations in intricate scenarios, and spearhead the provision of training for both staff and channel partners.

In the course of conducting needs assessments, the Pre-Sales Solutions Engineer ensures that the proposed products and solutions align with the client’s specifications and contributes to the technical vetting process. During the proposal stage, the individual communicates the technical nuances and underscores the distinct benefits of Motorola’s offerings to stakeholders with varied expertise. They must effectively position Motorola’s products against competitors, devising system plans that adhere to both technical and fiscal stipulations.

Pre-Sales Solutions Engineers are encouraged to specialize in specific solutions from the Motorola Solutions Portfolio, becoming experts in those areas. They bear the responsibility of implementing strategies to enrich and solidify the knowledge among the field sales and pre-sales personnel.

This position entails both domestic and international travel, which may constitute up to 50% of the annual work calendar.

Job Description

This is a hybrid role that is both technical and sales-oriented and focuses on supporting the Motorola Solutions Video Security & Access Control business opportunities, based in Guadalajara - Mexico.

Your key responsibilities will include (not limited to): 

• Have positive attitude and can properly manage time and tasks, even when under pressure or having short deadlines
• Develop and maintain strong relationships with sales teams, consultants, partners and end users
• Be a product expert resource for end user meetings and presentations to help assist with closing deals
• Articulate the Motorola Solutions ecosystem technology and demonstrate differentiated value propositions to both business and technical prospects
• Tradeshow support and onsite customer visits including Proof Of Concept design and remote / onsite support
• Support sales teams in responding to RFP’s and designing, specifying, and quoting systems
• Continuous self-development and increase knowledge on Motorola Solutions VS&A hardware and software solutions
• Effectively disseminate product knowledge by providing thorough training to field sales, pre-sales, consultants, partners and end users as required (requires travel)
• Help manage and develop product certification training content
• Collaborate with product support and engineering to help tackle complex customer issues onsite
• Support pre-sales field escalations and manage to engage the required resources in Motorola Solutions to deliver a solution
• Support company events such as roadshows, trade shows, partners events, including in-house pre-setup of systems and shipping to the designated location. Requires domestic international traveling for setup and attending roadshows, trade shows, partners events
• Onsite activities such as site surveys, systems audits and commissioning (requires domestic and international travels)
• Administrative items including task assignment processes, submitting expenses, calendar planning and monthly reporting on state of the territory
• Perform related duties as assigned

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Basic Requirements

• Experience in Pre-Sales Solutions Engineering or equivalent role for a technology company 
• Strong understanding of the access control, and video surveillance markets and solutions
• Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction
• Be capable of working as an individual contributor still part of a team to achieve corporate goals
• Native English speaking and strong verbal and written communication
• Excellent presentation skills in-person and  using remote teleconference tools
• Strong analytical and troubleshooting skills 
• Be capable of working under pressure and meeting deadlines
• Has a pleasant, friendly style of verbal and written communication 
• Strong knowledge and experience with troubleshooting tools and techniques 
• Advanced knowledge of networking principles and communications
• Experience with computer hardware configuration and troubleshooting 
• Driving License and car for business transportation are a must (supported by corporate expenses policies)

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING SKILLS AND EXPERIENCE:

• Prior experience in the security industry, including certifications in enterprise security systems and/or cloud hosted video and/or access control solutions
• Cloud, Microsoft, Cisco and/or any other relevant technical certifications 
• Domain of other languages rather than English
• University degree or diploma in technology matters

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].