Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Salesforce Systems Administrator position will have primary responsibility for the configuration, administration, and end user training and support for the Salesforce system.  You will work closely with third party vendors to ensure that the CRM functioning at is optimal level.  The Salesforce Administrator reports to the Digital Technology and Operations Director and works closely with other members of the Technology and Operations Team.

Responsibilities:

• You have experience moving projects forward rather than just reacting.  

• You work well independently and enjoy being part of a team.  

• You’re a quick study and can roll with change.  

• You want to be part of an organization that is creating a better insurance world.  

• Creating and managing long-term goals. Ensuring goals are met in areas defined by the business unit. 

• Manages Salesforce and related applications including configuration, integrations, reports, dashboards, workflows, and user access permissions. 

• Handles both basic administrator functions for Salesforce, as well as complex data management operations, including the preparation of reports for members. 

• Support, maintain, and enhance multiple Salesforce orgs (Experience Cloud, Service Cloud, Custom Objects, Education Data Architecture, Flows, Reports, Dashboards, etc.) 

• Support, maintain, and enhance multiple Form Assembly forms, including Salesforce Connector and workflows 

• Support, maintain, and configure third-party services integrated with Salesforce  

• Interact and collaborate with vendors on larger upgrades and improvement projects 

• Collaborate with web and apps teammates on system integrations and cloud infrastructure (AWS, Pantheon, Vagrant, Docker, WAF) 

• Test, provide quality assurance for, troubleshoot, resolve and create documentation for Salesforce orgs (technical and customer-facing) 

• Use AGILE and DevOps practices (Jira, GitHub, CI/CD, New Relic, Sentry) 

• Works closely with Digital Innovation, Information Systems team and organization stakeholders to evaluate, scope, and complete improvement requests for Salesforce. 

• Makes recommendations for how Salesforce can be better utilized to support changing business and technical requirements. 

• Documents the system configuration and tasks sufficiently to support long-term sustainable administration of the system. 

• Assists with end user training on system basics. 

• Remains engaged with vendors and user communities and pursues related learning opportunities to remain current on the platform’s technical capabilities and related best practices. 

Requirements:

• Minimum of three years of experience administering a CRM system, with a strong preference for Salesforce administration experience.  

• Salesforce Administrator certification is preferred or a strong desire to complete.  

• A customer-service approach to serving members and colleagues 

• Strong analytical skills 

• Strong communication skills including relationship-building, the ability to manage up and across, and the ability to explain technical concepts clearly for a non-technical audience. 

• Strong commitment to quality work; the ability to think critically and creatively; dependable initiative and good judgement 

• Flexibility to handle multiple tasks at once and shift priorities 

• Flexibility to work some evenings and weekends as necessary. 

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com  or learn more here.