Community spirit. Ceaseless ambition. Passion that just keeps growing.  

Volunteering Operations Manager

£38,000 - £42,000 plus benefits

Directorate: ​Marketing, Fundraising & Engagement

Contract: ​Permanent

Hours: ​35 Hours per week (Open to flexible working requests)

Location: ​ Stratford, London. Office-based with high flexibility (1-2 days per week in the office)

Closing date: 16 December 2024 23:55  

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact [email protected] or 020 3469 8400 as soon as possible. 

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

Recruitment process: Competency-based Interview via Teams

Interview date: Approximately the week commencing the 16 December 2024, or 6 January 2025

At Cancer Research UK, we exist to beat cancer. 

We’re looking for an inspiring Volunteering Operations Manager to join Cancer Research UK. You’ll be acting as an advocate for our cause by increasing the breadth and diversity of people who volunteer with us across our community.   

You’ll be responsible for the implementation of all identified systems and processes related to the Volunteer proposition, to support the delivery of the shared, audience-led vision, ensuring commercial value. You’ll deliver operational excellence through robust process and system development, as well as identifying and implementing improvements to increase productivity and contribution to deliver on CRUK’s commitment to research.

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new connection, a new method of engagement or a talent you never knew you had. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.  

What will I be doing? 

• Responsible for the delivery and ongoing improvement of operational processes for the proposition including writing any new processes, being cognisant of the propositions’ role in MFE’s (Marketing, Fundraising & Engagement) portfolio and the part it plays in a supporters’ overall relationship with the charity.

• Ongoing management of online forms with Technology and Marketing

• Manage key internal relationships with Supporter Engagement and associated processes that are delivered for the proposition by this function including briefing new procedures, understanding performance of delivery and identifying opportunities for improvements.

• Managing finance processes for the team.

• Accountable for team processes including responsibility for team SharePoint site, team meetings, team onboarding and management of the central inbox.

• Bring expert knowledge and insight from the sector, and those we can learn from, to support the wider team.

• Be an effective member of the team, line / matrix manage as required and regularly review resource to ensure it is focused on the highest priority areas and is sustainable for future activity.

What are we looking for? 

• Good working knowledge of Microsoft Office products, advanced Excel desirable

• Strong attention to detail with a keen understanding of technical issues and constraints and able to effectively communicate with technical and non-technical stakeholders

• Experience of managing/matrix managing and coaching others to develop and empower.

• Proven ability of implementing new systems/processes to increase efficiencies

• Extremely well organised with the ability to co-ordinate multiple initiatives, conflicting priorities with tight timescales and the ability to respond positively to new opportunities and challenges

• Experience of Project & Process Management

• Experience of managing third party suppliers

• Ability to work as part of a team and contribute towards the team’s collective success. As well as team management and leadership skills.

Our organisation values are designed to guide all that we do. 

Bold: Act with ambition, courage and determination   

Credible: Act with rigour and professionalism    

Human: Act to have a positive impact on people   

Together: Act inclusively and collaboratively 

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. 

What will I gain? 

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. 

You can explore our benefits by visiting our careers web page. 

How do I apply? 

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.  

For more information on this career opportunity please visit our website or contact us at [email protected].    

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.  

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible. 

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.