Posted:
8/23/2024, 3:55:07 AM
Location(s):
Melbourne, Victoria, Australia ⋅ Victoria, Australia
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
On-site
Job Summary
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
The Role
This role is for a Network Technical Specialist. A highly customer-focused position, which places you on the front line to investigate and resolve customer incidents.
This role requires you to be onsite at our Global Operations Centre (GOC) in Clayton, VIC on a 24x7 rotating roster. There are two vacancies available.
Key Responsibilities:
Maintain a collaborative environment working in a 24/7 shift model
Take ownership to ensure OLA’s, SLA’s and contractual obligations are met
Manage the customer expectation and customer experience through a Direct to Resolver Service Desk
Manage and maintain core operational and customer centric network infrastructure
Work collaboratively with internal and external stakeholders
Ability to support both operational and stakeholder improvement programs.
Identify business improvement opportunities to support business and customer
Contribute to root cause investigations as required
Essential:
Experience working in an 24x7 Incident Management environment
Experience working in Telecom Transmission Domains
Solid experience within Customer and Network Service Operations
Relevant experience and a detailed knowledge of Service Level Management processes in a large organisation. (e.g., ITIL/agile/dev ops)
Demonstrated ability to lead and drive to an outcome
Experience in driving continuous improvement and automation methodologies
As well as the above, you will display strengths in prioritisation and the ability to remain engaged and focused under pressure. You have clear and concise verbal and written skills. You are customer-focused on heart - helping customers is a priority for you.
Highly desirable:
Telecom, IT & Commercial/Leadership skills gained through relevant formal qualifications. a degree or on the job experience
Knowledge in transmission technologies such as DWDM, Fibre, Alarm Collector networks
Knowledge of ground-based Satellite Networks
Our perks & benefits:
Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.
16 weeks paid parental leave for primary and secondary carers.
Professional development program.
An epic (free) Telstra mobile phone plan.
Laptop/Device allowance renewed every 2 years.
Purchased Annual Leave scheme.
Discounted Telstra products and services.
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!
Website: https://telstra.com.au/
Headquarter Location: Bundoora, Victoria, Australia
Employee Count: 251-500
Year Founded: 2000
IPO Status: Public
Industries: Asset Management ⋅ Credit ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Personal Finance