At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To develop and maintain relationship with providers with objective to provide the best-in-class service & capability for AIA & its customers

Providers Management:

• Develop and maintain cooperation with providers (hospitals, clinics, dentist, pharmacies, optics, etc).
• Develop AIA Platinum Providers with the agreed criteria & qualifications.
• Review PKS, SKS and addendum on the request from the provider or company.
• Provide best customer journey (experience) when dealing service with the providers, including the target SLA of LOG (admission & discharge).
• Prepare regular report e.g monthly top 10 providers in term of payment, utilization, etc
• Holding regular performance dialogue meeting
• Holding gathering event and joint promotion with the appointed / selected providers

Settlement and Complain Handling
Ensure all complaints can address in timely manner

Job Requirements:

Education and experience:

• Bachelor’s degree with good knowledge in Insurance principal and medical
• Experience – 3 years minimum

Specific skills:

• Have a good knowledge in system, claim process at TPA, Insurance Principal and AIA policy provision
• Able to work under pressure, good leadership, good communication
• Good leadership and decision-making skill

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.