Job Description
Join our dynamic team at AirAsia as a Senior Product Manager and help shape the future of customer and merchant experiences across our digital platforms.
You’ll work at the intersection of technology and business, driving innovation and delivering impactful solutions that elevate the AirAsia brand. If you're passionate about creating seamless, multi-channel digital experiences and thrive in fast-paced, collaborative environments, this role is made for you.
WHAT YOU’LL CHAMPION:
- Work closely with stakeholders in AirAsia to conceptualize, define, design, develop and deliver the product backlog to provide a device, channel and medium independent experience to customers and merchant in the areas of customer support, merchant support, back office systems, etc
- Bring ease of use and simplicity to AirAsia digital platforms enhancing the overall customer and merchant experience
- Work with software engineering team to work on new ideas from conceptualization to prototyping to engineering to production
- Providing vision and direction to the Agile development teams and stakeholders throughout the project and create requirements and stories
- Ensure that the team always has an adequate amount of groomed backlogs to work on.
- Plan and prioritize product feature backlog and development for the product
- Define product vision, road-map and growth opportunities
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with the maximum value that is aligned with product strategy
- Lead the planning of product release plans and set the expectation for delivery of new functionalities
- Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals Research and analyze market, the users, and the roadmap for the product
- Follow our competitors and the industry
- Keep abreast with Agile/Scrum best practices and new trends
- Hold a degree in Computer Science, Engineering or relevant field
- Has overall 6+ years of experience with minimum 3 years in Product Management role, preferably in E-Commerce, Customer Support, Merchant Support Familiarity with A/B testing and conversion rate optimization (CRO)
- Previously managed high traffic E-Commerce sites (500k+ visitors per day)
- Good understanding of APIs and Microservices, Data Science, UI/UX, Javascript and/or python
- Good understanding of cloud (preferably Google cloud) and associated areas like app engine, pub/sub, cloud storage, monitoring, big query etc In-depth knowledge of Agile processes and principles
- Outstanding communication, presentation and leadership skills
- Prior experience working in the Travel or Ecommerce domain is a big plus
- Excellent organisational and time management skills Sharp analytical and problem-solving skills Creative thinker with a vision