Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all

Career: The Power Behind Your Mission

OpenBlue: This is How a Space Comes Alive

How will you do it?

• Review of customer sales order price with business planning approval in Oracle System
• Attending calls / mails from sales and dealers on various commercial issue and pricing, delivery status etc.
• Release and shipping order in oracle system and approval of sales returns post verification of documents
• Correction of wrong attachment of tax with help of tax team
• Service activities - Review of supporting documents for unbilled service revenue
• Service activities - Follow up with service team for billing against unbilled service revenue
• Dealer Invoicing - Raising dealer invoicing in oracle system
• Customer Invoicing - Raising customer invoice with verification of price approval
• Sales return invoicing - Review of sales return documents and punching sales return in system post DOA approval
• Transaction Register Review - Review of sales return register for various reasons, pending sales order, Sales commission with approval
• Sales register for correct line type / GSTN / Price etc.
• System testing for any new patch or change or version upgrade
• Analyses, qualifies, and completes Change Order Requests
• Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.
• To book customer orders in the Customer Accounts on timely basis and with 100% accuracy (without any Price and Qty disputes)
• Continuously seek better ways of performing the processes and support process improvement initiatives
• To ensure compliance to applicable policies, guidelines, and regulations

What we look for?

• Fluency in English in terms of both verbal and written communication skills would be preferred
• 4 - 5 Years of experience required in combination of International Customer Service, Billing, Order Management, Accounts Receivables, or related experience
• To perform this job successfully, one should have basic skills in accounting software (Oracle ERP) related to Billing / Order Management
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
• Ability to utilize basic formulas
• Utilize Pivot Tables and V-Lookups
• Essential: Over 3-4 years of relevant experience
• Degree in business administration or professional experience focusing on Finance/Billing/Order Entry
• Excellent customer service, professional communications, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines (Order Management)
• Possession of self-management skillset would be preferred
• Team player with pro-active approach and problem-solving skillset
• Innovative and constantly looking for opportunities to improve
• Maintain positive professional relationships with members of other teams in and outside of OTC
• Establish and maintain strong, collaborative relationships with internal and external stakeholders .
• High sense of urgency to achieve goals, results driven, assertive communication with tact, willingness to learn, Works well under pressure, customer focused, team player
• Experience of working in a Shared Service Centre environment would be an added advantage
• Indian Taxation and GST basic knowledge